Rutger Jongepier Email & Phone Number

Bloemendaal, NH, NL

Amsterdam, North Holland, Netherlands

- Maintain the responsibilities of the Head of Customer Support role, focusing on the EMEA, and APAC operations- Launched our Premium Support offering for our Tier 1 customers- Setup our Support operations for scale, company growth ±30% per year- Initiated, and managed the introduction of a new SLA- Chair a cross-departmental workgroup to maintain SLA.

Amsterdam, North Holland, Netherlands

- Maintain the responsibilities of the Global Head of Customer Support role- Responsible for the Technical Writing department- Hiring, coaching, and developing Technical Writers- Driving knowledgebase improvements; implemented write guidelines, market standards, CX improvements, etc.- Managing the Support department merger after the acquisition of Webdam.

Amsterdam, North Holland, Netherlands

- Established the Support department from scratch, as first Customer Service hire of Bynder- Setting up tooling, infrastructure, and procedures - Hiring, coaching, and developing an international team of Technical Support Engineers- Expending in new markets out of Europe with local hires- Escalation Management- Solutions for multi-language Support.

Kyiv, Kyiv City, Ukraine

The HHCK is a men’s society for the Dutch community, living in Kyiv, Ukraine.Meeting every 6 weeks for a diner and drinks, the goal of the meet up is to talk business, politics, developments, and Kyiv life.Members of this society are diplomats, CEOs, entrepreneurs, specialists, and everything in between.

Kyiv, Kyiv City, Ukraine

- On ex-pat bases worked for the Staffing Solutions branch of Daxx B.V. (Daxx Soft B.V.) in Kyiv, Ukraine as Representative of the Board and HQ locally, and Client Service Manager (Customer Success)- Account Management for our Western European, and American clients- Responsibility for the Brand Managers of our 4 offices in Kyiv, Dnepropetrovsk, Donetsk.

Koog Aan De Zaan, North Holland, Netherlands

- Worked for the project-based Software development branch of Daxx B.V. (Daxx Web B.V.)- Consult customers on their Software needs- Create project descriptions for our PM’s and Developers in St. Petersburg, Russia - Language and culture translations between Dutch clients and Russian Project Managers- Representing the customer in the development process of.

Haarlem Area, Netherlands

- For a project of the municipality of the city of Haarlem, to provide second hand computers to families with a minimum income and a child in primary school, I set up a ServiceDesk for the maintenance of those computers- Setup a service center in a vacant room of a primary school, with test stations and needed hardware- Set procedures for both service.

Bachelor, It Management

- In 2006/2007 I did an internship in Beijing, China for 6 months. - In 2008 I did an internship in St. Petersburg, Russia and Kiev.

Mbo, Information Technology