➤ Delivered enablement as well as technical training for customers, partners, distributors, and internal employees.➤ Worked with team to create user-requirement documents and ensured that technical content met high-quality standards.➤ Maintained a solid understanding of competition across product, technology, applications, sales, and strategies.➤ Collaborated with content development, subject matter experts, technical publications, and systems engineering.➤ Developed materials through all stages of writing process including conducting needs analyses and gathering data.➤ Worked with professional services and technical account managers team to ensure consistency of documentation.➤ Synthesized, organized, validated, and wrote or developed content for technical support materials and system messages.➤ Engaged with critical professional services customers regarding all facets of IT, network, security, systems, and strategy.➤ Developed, enacted, and enforced company documentation, training, process, quality, and performance standards.➤ Worked closely with internal service-focused departments including capacity, financial, and event management teams.➤ Collaborated with managers, product architects, owners and key team members to understand customer requirements.➤ Delivered Software Defined Data Centre engagements with a focus on automation, integration, and best practices.➤ Created, revised, and finalized documentation and release notes for all developed software and hardware applications.➤ Developed training materials and leveraged opportunities for reuse of these materials across multiple environments.➤ Contributed to successful training development by coordinating client requirements, schedules, and activities.

➤ Provided training as well as hands-on experience with Citrix XenApp, XenServer, XenDesktop and NetScaler.➤ Oversaw successful Active Directory Group Policy integration with Citrix, Citrix Cloud, AWS, and Microsoft Azure.➤ Collaborated with key decision makers to support and facilitate future sales while improving customer support.➤ Installed, configured, managed, troubleshot, and repaired Remote Desktop Session for Windows infrastructures.➤ Effectively supported team development through creating custom seminars and using multiple tailored training practices.➤ Documented standard operating procedures for management and use of Disaster Recovery tools such as VEEAM.➤ Established relationships with new and existing customers and scheduled and executed pre-implementation trainings.➤ Provided proactive maintenance using enterprise monitoring tools and oversaw full restoration of virtual machines.➤ Managed Citrix and load balance design requirements using Citrix NetScaler and triaged technical services as needed.➤ Installed, configured, maintained, and trained clients on VMware vSphere and Citrix XenServer systems.➤ Taught, mentored, and evaluated students for Microsoft, CEH, Citrix, Cisco, CISSP, and Security+ certifications.