Senior Technical Instructor
➤ Delivered enablement as well as technical training for customers, partners, distributors, and internal employees.➤ Worked with team to create user-requirement documents and ensured that technical content met high-quality standards.➤ Maintained a solid understanding of competition across product, technology, applications, sales, and strategies.➤ Collaborated with content development, subject matter experts, technical publications, and systems engineering.➤ Developed materials through all stages of writing process including conducting needs analyses and gathering data.➤ Worked with professional services and technical account managers team to ensure consistency of documentation.➤ Synthesized, organized, validated, and wrote or developed content for technical support materials and system messages.➤ Engaged with critical professional services customers regarding all facets of IT, network, security, systems, and strategy.➤ Developed, enacted, and enforced company documentation, training, process, quality, and performance standards.➤ Worked closely with internal service-focused departments including capacity, financial, and event management teams.➤ Collaborated with managers, product architects, owners and key team members to understand customer requirements.➤ Delivered Software Defined Data Centre engagements with a focus on automation, integration, and best practices.➤ Created, revised, and finalized documentation and release notes for all developed software and hardware applications.➤ Developed training materials and leveraged opportunities for reuse of these materials across multiple environments.➤ Contributed to successful training development by coordinating client requirements, schedules, and activities.
