.Greet and register visitors as they enter building·Answer and transfer incoming phone calls to specified departments·Order office supplies and distribute office supplies to employees as requested·Process Certified and out-going mail via USPS and FedEx·Disperse incoming mail to appropriate departments.Daily mail pick- up and delivery between main location and company’s Headquarters.Assist Human Resources with New Hire tracking sheets, Requesting New Hire Transcripts, Data Sheets, and Permits.Also assist Human Resources with Time Sheets and Time Entry for Payroll· Assist Record’s Coordinator with Purchase Orders for Curriculum· Assist registrar and Records Coordinators in requesting VA Transcripts· Assist Graduation Coordinator with processing, tracking and shipment of Diplomas. Processing NTHS applications, update various spreadsheets pertaining to graduation·Assist Executive Administrative Assistant as necessary.Create and process purchase orders for Company purchases·Code Purchase Orders and create transmittals for Accounts Payable·Handled monthly accrual process by entering monthly expenses into data bases and reconciled expenses vs. budget·Facilities Management – responsible for overseeing building operations and services

Ajilon Professional Staffing Indianapolis, In; Greet and register visitors as they enter the buildingProcess out-going mail via USPS and FedExDisperse incoming mail to appropriate departmentsAnswer and transfer incoming phone calls to specified departmentAssist Human Resources and Executive Administrative Assistant when neededDaily mail run to Head Quarters

Process orders from the internet and via phoneProcess orders using DAC accountingCreate invoices for orders and process any customer returnsCreate purchase orders and order vendor materialsEnter merchandise received and process inventory adjustmentsProcess month end and various reportsTrack, report and order quarterly material for bible curriculumUpdate information on our websitePackage and ship orders via UPS World Shipping programReceives and places follow-up telephone calls / e-mails to answer customer questions.Have knowledge of product lines, prices, delivery time, drop ship items, various marketing promotional services, and similar data as required.Write up orders, mail catalogs, samples, price quotations, and similar data to customers as required.Analyze transactions, correct records, and adjust errors.

Firestone Corporate Offices – Carmel, InProcess incoming calls and maintain accurate phone logsDistribute all correspondence to specified field agentsEnter and update daily job specific data onto spreadsheetsEnter account information into computer systemOperates a PC/image station to obtain and extract information; documents information, activities and changes in the database.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Report directly to Department Manager

Complex Contact Agent, Customer Service RepresentativeSeeks, understands and responds to the needs and expectations of internal and external customers.Provide real-time support and feedback to enable CSR’s to meet and exceed productivity and quality goalsAnalyze and process e-mail contacts from, multiple Cross Roads vectorsHandle escalated callsWork with multiple departments to resolve member issuesSeek opportunities to improve member experience and mitigate Complex ContactsSupport representative development and improvement by providing performance feedback to Supervisors and representativesProvide feedback to Coach/Process/Help Desk regarding on-line issues that effect our membersAnalyze transactions, correct records, and adjust errors.Key multiple orders and payments expediently and efficiently