Ruth Duniya Email & Phone Number

Kano Municipal, Kano State, Nigeria

Patient Check-In and Check-Out:- Greet and welcome patients and visitors with a friendly and professional attitude.- Accurately register patients by collecting and verifying personal and insurance information.- Assist patients with the check-out process, ensuring all necessary paperwork is completed.Appointment Scheduling:- Schedule and reschedule patient appointments using the organization's scheduling software.- Confirm upcoming appointments and communicate any changes or cancellations to patients.Insurance Verification:- Verify patient insurance coverage and obtain necessary authorizations.- Address insurance-related inquiries and provide clear explanations of coverage and benefits to patients.Telephone Management:- Handle incoming calls, routing them to the appropriate department or individual.- Provide information, answer inquiries, and assist callers in a professional manner.Electronic Health Records (EHR):- Utilize electronic health record (EHR) systems to access and update patient information accurately.- Maintain confidentiality and adhere to HIPAA regulations regarding patient data.Customer Service:- Provide exceptional customer service by addressing patient needs, concerns, and inquiries promptly and effectively.- Ensure a positive patient experience during their time at the front desk.Administrative Support:- Perform various administrative tasks, including filing, data entry, and document preparation.- Assist with billing inquiries and payment processing as needed.Safety and Security:- Maintain a secure and organized front desk area.- Report any suspicious activities or security concerns to the appropriate personnel.

Kano Municipal, Kano State, Nigeria

Customer Support:- Professionally and courteously handle incoming calls from telecom service subscribers.- Assist customers with inquiries, service requests, billing concerns, and technical issues.- Address and resolve customer complaints and concerns in a timely and efficient manner.- Ensure customers receive accurate and up-to-date information about services, plans, and promotions.Technical Troubleshooting:- Diagnose and troubleshoot technical issues related to telecom services, including internet connectivity, phone lines, TV services, and equipment.- Provide step-by-step guidance to customers to resolve technical problems or schedule technician visits when necessary.Billing and Account Management:- Assist customers with billing inquiries, payment processing, and account adjustments.- Explain billing statements, service charges, and payment options to customers.- Process service upgrades, downgrades, and cancellations as per customer requests.Sales and Upselling:- Identify opportunities for upselling or cross-selling telecom services and products to customers.- Present and explain additional services, features, or promotions that may benefit customers.Documentation and Record-Keeping:- Maintain accurate and detailed records of customer interactions, including issues, resolutions, and follow-up actions.- Update customer accounts and profiles with relevant information.Quality Assurance:- Ensure that customer interactions meet or exceed established service quality and satisfaction standards.- Participate in quality assurance evaluations and training programs as required.Escalation Management:- Escalate complex technical issues or unresolved complaints to higher-level support or specialized teams.- Follow established procedures for handling escalated cases.