- Create and optimize web experiences for the HubSpot Brand (JavaScript, HTML, CSS, SASS, APIs) with a focus on cross-browser and device compatibility, SEO, accessibility (WCAG standards), conversion rate optimization and web performance.- Advanced knowledge of front-end frameworks (React.js), modern Javascript (ES6 and TypeScript) and templating systems (Hubl - Python based), refactoring the global navigation (Hubl and React version) and adding features to the multi-step form app.

- Technical troubleshooting skills (HTML, CSS, JS, Hubl, APIs) and problem solving. - Identifying and verifying bugs/technical issues - fixing them or partnering with Product (Engineering, UX etc. ) to fix them. - Ensuring troubleshooting and workflow guidance are documented and communicated to customer-facing stakeholders.- Data Analysis - sharing product insights with stakeholders in Product, UX, and Engineering. - Crisis management - managing communications between customer support and product during critical situations.

Consult with customers through the process of migrating their website to the HubSpot CMS: - Resolve development (HTML, CSS and JS) issues as it relates to their website migration.- Create custom development solutions for websites. - Provide detailed oriented quality assurance of website pages prior to production.- Responsible for reviewing and approving website migration requests from the Sales team to ensure long term customer success on the HubSpot CMS.

- Provided technical support and onboarding for users through emails, over the phone and at conferences. - Acquired front-end developer skills (intermediate HTML5, CSS3, Javascript) by working on the internationalisation and localisation of Aladdin's product and on editing the website www.aladdin.ie, optimising the SEO, UX, readability and responsiveness. - Introduced digital marketing tools and techniques to Aladdin: the use of Google Analytics, Search Console and Google My Business to enhance Aladdin's online presence. - Communicated the value of the product over the phone and in person at exhibits /conferences etc. and sold the Aladdin software and its upgrades. - Organised and presented customer support and sales webinars (Citrix - Gotowebinar) to over 150 attendees, onboarding educating them on the product and highlighting new features and upgrades.

- Transferred and organised physical files online in preparation for an internal audit. - Introduced a new Excel SS that kept track of sales reps' examination scores.