Ruth Garcia-Fellenz Email & Phone Number

Phoenix, Az, Us

Dallas, Tx, Us

With a contract expansion, an opportunity to transition to another CBRE Financial Services client presented itself. I'm leading a team that works diligently to minimize the downtime and frustrations that workplace transition can cause, streamlining and simplifying the entire process. Coming to the team after a year of high volume moves, has also provided us the opportunity to revisit and refresh our service delivery ensuring that we continue to deliver exceptional service to our client and employees.

Dallas, Tx, Us

Change is inevitable. Change keeps me energized and focused. I have accepted the opportunity to manage and lead a Move Team for one of CBRE's Financial Industry clients. I am excited about the prospect of working with the client as they begin to evolve into their new workplace standards post-R2O.

Dallas, Tx, Us

I work at CBRE. CBRE is the world's largest commercial real estate services and investment firm. As the world has evolved and changed over the last two years, I accepted an opportunity to expand my experience and knowledge in Occupancy Management. In 2021, I transitioned to one of CBRE's GWS Clients. Initially I led a technology based project working with the client and CBRE intersecting teams to implement a desk reservation tool. As the project wrapped up, I assumed a role on the Occupancy Management Team. I focus on delivering exceptional service to our clients and their employees. I assist corporations with understanding their space, providing space planning and data analysis, providing recommendations and solutions to ensure our client's portfolio is maximized. This includes assisting the client with the transition planning and change management needed to execute the recommended solutions. #cbre #occupancy planning #workplace management #change management #moving #relocation #expansion

Dallas, Tx, Us

As a member of the Business Transition and Move Management (BTMM) team, I handle every aspect of your move in any major city around the country. Services our experienced move teams provide a range of services, including Facility Transitions, Change Management, Churn Management, Healthcare Relocation Management, Furniture Re-use and Occupancy Planning, Relocation Planning and Management, Technology Transition Planning, and Vendor Management.

Chicago, Illinois, Us

Manage relocation and furniture program at a JLL client site. Responsible for managing sites outside clients home office. This is management of 3.1 million square feet equating to just under 19,000 seats. The churn rate at the client is on average 75%, while some of the smaller distributed facilities and financial centers do self-moves and/or project moves only when associated with a renovation or TI project. While I have been embedded at the client we have successfully opened and occupied 5 full buildings (767K sq. ft.) and designed, renovated and occupied 8 floors in downtown to support the client's desire to expand their footprint downtown. My responsibility to these projects including assisting with furniture installation and planning the occupancy of the buildings. I currently manage a staff of 12 which includes Move Managers, Furniture Installers, and Ergonomic Consultants. My staff sits in Tampa FL, Colorado Springs CO, Plano TX, Phoenix AZ and San Antonio TX. I am adept at managing staff virtually in several different time zones.Specialties Move, Project and Relocation Management, Customer Relationship Development and Management, process development and deployment

Jacksonville, Fl, Us

Executive with Suddath Workplace Solutions, specializing in Enterprise Program Contract Accounts. Working with clients who have large scale and multiple location service requirements, including commercial facilities moves, project management, space planning, furniture installation and re-manufacturing, computer and office technology services, and other account specific needs.

Jacksonville, Fl, Us

• Creates, manages and executes projects for corporate relocations from initiation to closure. • Accountable for project results, including day-to-day scope alignment. • Effectively communicates relevant project information to project team implementing and advancing changes as necessary. • Facilitates and schedules regular review meetings with clients.• Ensures documents for projects are complete, current and accurate including development of specialized materials on an as needed basis. • Manages internal and external approval process.• Manages vendor relationships as related to move management services.• Monitors scope creep and address re-scopes as needed.

Jacksonville, Fl, Us

My position at Suddath Relocation Systems as Manager, Commercial Moving Services allows me to focus attention on our Commercial Moving business with an emphasis on Sales & Business Development while ensuring our service delivery models are aligned for successful moves. Relationship Management, Customer Service, Operations, and Sales within the Relocation Industry

Fremont, California, Us

Supervised COD and National Account Customer Service Department.Primarily coached customer service representatives to educate the public on the differences between good and bad service.Departments closing ratios improved from 8% to 17%.National Account Department volume increased by 100% due to repeat business and word of mouth referral (from corporation to corporation).

Founded position of Agent Coordinator and was one of original centralized dispatchers. Corporation decided to consolidate all Operations related functions at headquarters location. As "terminal" locations were closed, I inherited the responsibility of managing the pick ups and deliveries of the local agents in their respective territories. Played key role in reducing expenses that "terminal" locations were consuming. Increased profitability in territories formally operated by terminal locations.

Worked directly with President; Supervised Sales Staff; Managed National Account Customer Service Department. Focused on development of new clients and client retention.