Ruth Guzman Email and Phone Number

Supervise staff and daily operation of administrative office activities and be able to assist, support and provide direction to Imaging Assistants. Work with Assistant Directors and other Managers to create and maintain staffing schedules in multiple disciplines of the Imaging Department. Able to act as Liaison between management, other depts., and subordinates by helping to facilitate communications that foster positive relations with multiple internal and external department groups. Work in a Labor Management Partnership environment, demonstrate and maintain professional conduct including courtesy, patience in all interactions with patients, members, physicians, co-workers, volunteers and visitors.

Support daily operations for 6 Billers, 1 Batch Clerks, 1 Intake Clerks, 2 Float Clerks, 3 Financial Counselors conducting billing, refunds, data entry, report reconciliation, financial assistance, coverage updates. Partnered with billing staff to resolve escalated patient/member billing issues, medical coverage and inquires of Medical Financial Assistance Program. Managed all staffs security and access to systems. Acted as a liaison between staff and QSL Peer Group to provide technical support and trouble-shoot system problems. Analyze the Health Connect system for data integrity issues. Make recommendations to ensure consistent and accurate documentation, data collection and reporting and Area and/or Region wide compliance. Develop and implement billing and patient financial advisor processes and training programs within the local facility to staff and management. Report directly to the Patient Financial Advisor Manager.

Created training materials for department clerk functions.Streamlined patient next day refund processes due to increased complaints of member complaints, incomplete form submissions. Monitored status reports; facilitated meetings with Intake Clerks to share updates. Cleared backlog; reduced time line from 60 days to 14 days within 6 months.

Review invoices, assign invoices general ledger codes, set invoices up for payment and prepare and process accounts payable checks. Monitor accounts to ensure payments are up to date. Verified and submitted employee expense reports to Accounting Manager. Corresponded with Vendors and answered inquires, as needed. Assisted with month end closing, produced monthly reports, vendor file maintenance and prepare analysis of accounts. Reconciliation of check payments and correspond with Vendors with response to inquiries.

Worked with the company for a little over two years and had the oppurtunity to work in Plumbing Dispatch, Payroll, Accounting, Front Office, Inventory Control and Information Technolody departments. The company likes to promote within which was a great oppurtunity.

Prepared vendor/customer communications. Processed staff timecards, payroll and AP/AR. Received/distributed mail. Entered quotation data using MS Excel. Filed records. Supported the Front Receptionist desk for break, lunch and vacation coverage. Ordered supplies; applied cost effective inventory control practices to lower supply expenses. Reported directly to the Accounts Payable/Payroll