Ruth Howarth Email & Phone Number

United Kingdom

Remote

Managing the UK, Africa, Turkey, Greece, Albania, Bulgaria, Jordan and Egypt productRelationship management of overseas hosts and small DMCsOverall responsibility for the commercial success of individual tripsAnnual contracting and negotiating of rates and datesMonitoring and actioning customer feedback

Aviemore, Highland, United Kingdom

- Managing supplier relationships to ensure the needs of the business are met. Taking overall responsibility for Scotland and England Operations- Taking a lead on trip planning for future seasons to ensure the smooth and efficient delivery of the product.- Annual negotiations with suppliers on terms & rates for contracts.- Scoping out new suppliers and experiences for our clients.- Attending trade shows, events and visiting the communities where weoperate to promote greater awareness and a positive image of the company.

Portes Du Soleil & Switzerland

Responsible for the operational and commercial success of 11 resorts spread over France and Switzerland measured by guest feedback, resort sales, performance against budgets and staff welfare!Direct line manager to 11 members of staff, with overall responsibility of around 100 staff.

Courchevel / Chamonix / Avoriaz

Managing all resort operations and logistics.Directly responsible for up to 40 members of staff.Responsible for the team exceeding company set targets with regards to sales, budgets and feedback.Creating and maintaining all supplier relationships within resort.Guiding of day trips (during Summer).

London, United Kingdom

- Implementing and maintaining Health and Safety standards for all overseas trips- Risk assessments and overseas safety audits- Implementation and management of Exodus’ feedback system- Incident and crisis management

London, United Kingdom

- All administration related to complaint handling - Investigation & resolution of the causes of client complaints- Correspondence with clients by email, letter and telephone- Ensuring the company’s adherence to the Package Travel Regulations & the ABTA code of conduct- Assisting with more complex personal injury or legal cases

- Primary contact for clients at a small independent tour operator - Sole responsibility for sales and related administration- Answering all pre-travel enquiries

Edinburgh, United Kingdom

- Holiday sales (I was in the regional top 10 for turnover sales and income out of approx. 200 sales staff)- Administration and paperwork involved with booking and organising holidays- Answering all pre-travel enquiries and post holiday complaints- Managing the bureau de change

Master Of Arts (Ma) Honours, History Of Architecture, 2:1

Modules in Practice and Theory of Architecture, Classical Art, Structure and Architecture, History of Art.

Education record

7 Scottish Highers - English (A), Maths (A), Biology (B), Geography (B), Art (B), Modern Studies (B), Music (C). 8 Standard Grades