Ruth Johnson Email & Phone Number

United States

Houston, Texas, United States

• Responsible for obtaining approval of services requiring authorization and pre-certification with insurance providers.• Verifies insurance coverage to ensure an individual’s provider included necessary outpatient and inpatient procedures. • Documents all pertinent communication with patient, physician, insurance company as it may relate to collection procedures.• Identifies patient resources for reimbursement, co-pay cards, third-party assistance programs, and manufacturer assistance programs.• Resolves claim rejections for eligibility and coverage.• Facilitated training and onboarding for new hires and designed an improved training manual for visual on-going training, insurance knowledge, and customer relationship management.

Houston, Texas, United States

• Responsible for obtaining approval of services requiring authorization and pre-certification with insurance providers.• Verifies insurance coverage to ensure an individual’s provider included necessary outpatient and inpatient procedures. • Documents all pertinent communication with patient, physician, insurance company as it may relate to collection procedures.• Identifies patient resources for reimbursement, co-pay cards, third-party assistance programs, and manufacturer assistance programs.• Resolves claim rejections for eligibility and coverage.• Facilitated training and onboarding for new hires and designed an improved training manual for visual on-going training, insurance knowledge, and customer relationship management.

Washington Dc-Baltimore Area

• Provided operational and patient service for two physicians and eight medical assistants in a private dermatology practice.• Entered patient data into electronic health systems with a high level of thoroughness, accuracy, and timeliness.• Managed patient flow with consistency and expert skill while meeting priority standards.• Generated reports and handled add-ons, reschedules, and cancelations appropriately. • Designed and implemented a new inventory set-up to ensure the fiscal, operational, and clinical integrity of purchasing practices.• Improved training guidelines and standard operating procedures (SOPs) for new employees to learn their duties more efficiently.• Accurately reported patient care information and data comprehensively.• Obtained accurate scheduling and registration data to start financial clearance activities.

Chevy Chase, Maryland

• Supported outpatient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative, and scheduling needs.• Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate, and consistently manage the patient care experience.• Applies advanced interpersonal and communication skills in all interactions with patients, clinical personnel, administrative personnel, and care providers.• Managed multi-phone line system.• Updated account information in patient database using eClinical software.

Washington, District Of Columbia

• Supported outpatient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.• Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate, and consistently manage the patient care experience.• Applies advanced interpersonal and communication skills in all interactions with patients, clinical personnel, administrative personnel, and care providers.• Managed multi-phone line system.• Updated account information in patient database using eClinical software.

Chevy Chase, Maryland

• Handled billing, chart preparation, cash posting, collections, insurance verification, medical records, patient registration, and scheduling.

Fort Washington, Maryland

• Standardized operational and patient service for chiropractic & physical therapy clinic.• Improved medical form design to capture patient information in compliant physical and digital formats.• Obtained demographic, insurance, and financial information from patient. • Streamlined the financial integrity of the facility by collecting patient liability, payment arrangements, discussed payment options and screening for eligibility. • Verified insurance eligibility and benefits and ensures all notifications and authorizations were complete.• Analyzed data to track inactive and returning patients.