Ruth Latusek Email & Phone Number

Manchester, England, United Kingdom

• Lead a small team of professional staff to ensure that the Board and Committees are able to operate strategically and to the highest standards of public sector governance, with high quality and expert briefings and support.• Act as trusted advisor to both Chair and CEO in managing the Board and Committees to enable them to make effective decisions. • Manage the workplan for the Board and Committees, engaging Board and Committee members and senior staff to develop a forward schedule of work.• Ensure the accurate and timely production of minutes, actions and decisions for the corporate record.• Proactively identify and manage issues, reduce bottlenecks and drive improvement in service, making a key contribution to the Building our Commission change improvement programme and other corporate goals. • Work closely with the Communications Team to ensure that the Chair, CEO, Board and Committee members are used effectively as a resource for stakeholder engagement, and are supported in that engagement.

Glasgow City, Scotland, United Kingdom

• Lead and provide comprehensive, effective and high quality secretary support to the Board.• Coordinate Board and Committee forward work plans that reflect our strategic and business plan priorities; and ensure minutes, actions and decisions are recorded accurately.• Manage a team of senior associates to deliver excellent secretariat support to the Audit and Risk Assurance Committee, People and Workspace Committee, and the Scotland and Wales Committees.• Support the Board and Committee Chairs in ensuring compliance with principles of good governance, including through assisting senior officers in providing advice and delegating annual housekeeping tasks.• Oversee recruitment, induction and L&D for Board and Committee members.• Lead on Board and Committee effectiveness reviews, and drive improvement in governance and assurance standards.

Glasgow, United Kingdom

• Lead Scotland Directorate business support by maintaining systems and streamlining processes, and working proactively and flexibly to respond to internal and external enquiries• Assist the Head of Scotland with forward planning, budget management, intelligence gathering, meeting administration and internal communications• Secretariat support to the Scotland Committee, promoting good governance and coordination with the Board and Committees. Organising stakeholder engagement activities, recruitment and L&D• Management of the Glasgow office, including health & safety, facilities, suppliers/contractors, staff on-boarding. Key achievement project managing and preparing the office for Covid-secure working in 2021• Role model as a Data champion, iCasework superuser, H&S Committee member, HR Policy Hub member

• Coordinate the student experience to ensure that internal and external feedback is acted upon to enhance the stakeholders' experience within and around the College and its activities.• Support the College's compliance to Education Scotland, SFC, EFQM, ISO 9001, Customer Services Excellence and other relevant standards, frameworks, awarding bodies.• Support the annual Performance Cycle to ensure that key activities are delivered as planned.I am particularly focussed on taking a project management approach and embedding quality into my work and the organisation as a whole. I am very interested in strategy and business planning; seeking out development opportunities to be involved in these whenever possible.

Glasgow, United Kingdom

• Drive improvement by ensuring See Me has efficient and effective systems, processes and procedures delivered to quality standards. These systems enable the team to deliver the business plan, as well as supporting monitoring, reporting and evaluation. • Work closely with the Assistant Director of Delivery on key planning, monitoring and reporting, such as Finance and HR. • Line manage the Business Support Administrator, including performance and supervision, personal development.• Provide executive assistance to the Director; supporting Managing Partners, Advisory Group and Senior management Team to provide governance, management and advice to steer the programme.

Glasgow, United Kingdom

• Accomplished EFQM Committed to Excellence accreditation for VAS by leading the team’s quality self-assessment and improvement plan• Improved efficiency of internal processing through streamlining procedures and developing appropriate information management systems, such as setting up the CRM system• Coordinated year-round events, including two annual TSI Network National Conferences which evaluated highly with increased customer satisfaction in event organisation over those two consecutive years • Executive support to the Chief Officer, including diary management, governance duties and providing key information to inform decisions, such as finance and resources.

Glasgow, United Kingdom

• Increased shoe sales through effectively visual merchandising shoes displays to complement current fashion trends, advertise best sellers and promote under-performing products• Improved staff knowledge about shoe department products through engaging internal communications such as trend mood boards, best sellers noticeboards and weekly ‘News from Shoes’ Facebook posts • Excellent customer feedback through focussing on customer experience and astute upselling.

Glasgow, United Kingdom

• Ensured the effective running of all Resident Centres in the Athlete’s Village by developing operational polices and procedures, such as ice delivery for sports injuries• Motivated, trained and supervised a group of volunteers to deliver customer service at a premium level• Successfully designed a 24-hour rota for 16 administrators on 12-hour shifts and 38 volunteers on 8-hour shifts that ensures the 7 Resident Centres are supervised at all times.

Manchester, United Kingdom

• Delivered extraordinary customer service experience by advising patrons about the latest trends and recommending suitable products based on their style as well as the specific occasion they were shopping for.• Welcomed customers upon arrival, cleared clothes from the fitting rooms, and served on the tills.• Maintained the high standards of the store by keeping the clothes orderly, replenishing rails that were low in stock, and proactively placing best selling products in advantageous positions that shoppers would notice.• Used an electronic scanner to restock the shop floor and conduct regular stock loss investigations.

Manchester, United Kingdom

• Assisted in the production of high quality and error-free GCSE and A-Level question papers.• Reviewed and proofread official examination reports.• Advised teachers and examiners about AQA qualifications and procedures by providing up-to-date and accurate information over the phone and via email.• Administeref the Design & Technology department mailbox on a team rota and logged all correspondence on the management information system, RightNow.• Everyday use of Microsoft Word, Excel, Outlook and New Voice Media.

Manchester, United Kingdom

I started working at the educational charity Assessment & Qualifications Alliance (AQA) as a Super Temporary General Assistant (Super TGA) in May 2011. I stayed at AQA until June 2012 when I left to go travelling for six months to China, Japan and America. Upon my return, my former manager offered to reappoint me as a Super TGA. I therefore recommenced employment at AQA in January 2013 until I advanced to the position of Customer Support Adviser in April 2013. As a Super TGA, it was my duty to;• Coordinate meetings by booking venues, arranging travel/accommodation, and preparing relevant materials.• Develop new teacher resources by editing exam materials and uploading them onto the AQA website.• File important paperwork and archive confidential documents.• Input confidential numerical data into the electronic Examination Processing System (EPS) to determine candidates’ grades for Summer 2011 exams.• Liaise with AQA examiners and compose letters/emails on behalf of the managers.• Advise teachers/examiners about AQA qualifications and procedures over the phone and via email.

Glossop, Derbyshire

Whilst studying for 4 A-Levels in Maths, Further Maths, English Literature and Media Studies, I worked at Next Retail over the holiday periods. I was employed as a Sales Consultant for 4 months in Summer 2009, for 2 months over Christmas 2009 and again for 3 months in Summer 2010. It was my responsibility to;• Develop positive customer relationships, offer fashion advice and take care of complaints.• Politely welcome customers upon arrival, promote the Next directory catalogue and serve on the till.• Network with other Next stores to confirm stock levels and reserve items for customers.• Work as a team to maintain a tidy shop floor, replenish displays and distribute deliveries.• Perform security checks and administer stock levels using an electronic scanner.• Team leader of the Summer 2010 sales preparation.