Ruth Leyva Email & Phone Number

Monterey Park, Ca

Plan, position and lead business unit operational initiatives from initiation to implementation. Articulate complex line of business needs/requirements: including identified solutions within the organization to obtain project buy-in. Ensure the development of procedures, workflows, communications, and training activities related to the implementation of change initiatives. Partner with business unit and ops initiative managers to understand the needs and current processes of the unit in order to spearhead initiatives for process improvements. Lead the effort to design and implement innovative and creative solutions based on business needs resulting in improved efficiencies. Develop/review of business requirements, project plans, and timelines as appropriate. Deliver assigned initiatives on time, on budget, and within scope. Provide regular status updates including reporting obstacles or variances that cannot be resolved, which impede the delivery of the project on time and within budget. Act as a liaison between retail branches, corporate departments, and system groups.

Served as assistant department manager and lead specialist for the Bankwide Compliance & Quality Control Department. Performed quality control review on Know Your Customers (KYC) to ensure compliance with the Bank Secrecy Act (BSA)/ Anti-money Laundry guidelines (AML) and US Patriot Act, resulting in the bank’s Regulatory examination rating from a Cease & Desist to a SatisfactoryPerformed detail analysis on Commercial and Wealth Management client records, KYCs, Relationship Summary, account activity, monitoring and transaction detail, reviewed and assigned risk levels based on bank’s risk tolerance levels, and performed Enhanced Due Diligence (EDD) as necessary. Specialized in the review of the highest risk clients including Money Service Businesses (MSB) and Non-Governmental Organizations (NGO).Developed requirements for Compliance Business Objects reports

Manage New Accounts Department with a staff of 16 employees with emphasis to provide outstanding customer service to all Commercial Customer Service clients in opening of New Accounts and maintenance of RCIF recordsProvide coaching, training and development to staffPrepare and conduct performance appraisalsConduct coaching and counseling to staff as neededManaging risk by ensuring that all processes are in compliance with the laws and regulations of the bankConstant monitoring of daily workflowDevelop ways to gain efficiencies and improve productivity Provide representation for Commercial Customer Service on various projects and task forces such as: E-Statements on the WEB, New Accounts on the WEB, User Acceptance Testing for Quarterly OASIS upgrades, Deluxe monthly Quality Control meetings.