Promoted to Subject Matter Expert and Trainer in addition to being a Quality Analyst.

In this role, I am engaged in Planning, performing and overseeing audits on RTO processes to ensure the quality deliverable. Analyzing quality results and present possible solutions and improvements. Interpreting and ensuring with company quality standards. Identifying coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards Provide coaching inputs to the Supervisor and Glovo HQ to maximize agents'… Show more In this role, I am engaged in Planning, performing and overseeing audits on RTO processes to ensure the quality deliverable. Analyzing quality results and present possible solutions and improvements. Interpreting and ensuring with company quality standards. Identifying coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards Provide coaching inputs to the Supervisor and Glovo HQ to maximize agents' efficiency and quality. Show less

In this role, I was responsible for: Managing work assignments and allocation. Developing operational and capital budgets. Supporting operational risk and audit process for the purpose of preventive maintenance. Building strong relationships by addressing customer issues and complaints in a timely manner. Monitoring and controlling expenses according to allotted budget. Providing operational support and guidance. Collaboratively developing and updating… Show more In this role, I was responsible for: Managing work assignments and allocation. Developing operational and capital budgets. Supporting operational risk and audit process for the purpose of preventive maintenance. Building strong relationships by addressing customer issues and complaints in a timely manner. Monitoring and controlling expenses according to allotted budget. Providing operational support and guidance. Collaboratively developing and updating standard operating procedures for a business operational activity Show less

In this role, I was responsible for educating customers on the loyalty program, increasing demand for the loyalty program and streamlining feedback on the program to improve the service offering as a whole.

Delivering professional customer reception, service and support in the store.