Ruth Mastron Email & Phone Number

Develop and deliver engaging and interactive training programs to a wide range of participants.

• Support globally relocating families through practical and emotional elements of international relocation via personalized coaching• Coach participants through US job search process• Guide participants through proprietary web portal (tools, resources and webinars) supporting each phase of relocation and job search• Proofread and edit job search collateral (resume, cover letters, LinkedIn profile, etc.)• Explain cultural differences affecting relocation and US job search, and help participants develop strategies to bridge the gaps for professional and personal integration• Provide information and referrals to various services per participant request• Keep up-to-date on global mobility trends, US job market, and related issues

• Create and facilitate interactive intercultural training across Jewish cultures (US, Israeli, Persian, Mizrachi, etc.), including:o Pre-departure briefing for trips to Israelo Expat/inpat programso Working across Jewish cultures (multicultural teams) o Building bridges across different Jewish cultures through Jewish values

• Moderate User-Generated Content on client websites according to general and site-specific guidelines• Inspire dynamic online communities through user engagement and response, dispute resolution and brand enhancement/protection• Thorough understanding of various clients, industries and moderation styles, including live chat/games

• Perform needs assessment through questionnaires and interviews with key stakeholders (participants, management, etc.)• Create engaging interactive intercultural training (discussion, small-group, role-play, debates, media and more) to achieve learning and performance goals• Deliver programs to diverse audiences of various sizes (1 – 300), ages, cultures, professions, etc.• Design and execute research for publication on intercultural aspects of international business (e.g., the cultural dimension of mergers and acquisitions, adaptation of European expats to the US)• Consult and coach on intercultural issues such as expatriation, culture shock, non-working partner, family adaptation, etc.

Greater San Diego Area

• Analyzed and categorized Internet pages/sites/addresses into proprietary database• Investigated security issues in response to customer querieso Handled 95% of cases independentlyo Researched issues using proprietary toolso Escalated cases appropriately, consulting with colleagues and management to resolve customer issueso Communicated results to customer with appropriate level of backup and context• Researched and reported on cybersecurity trends and issues • Set up and maintained departmental Confluence pages

Bachelor’S Degree, Literature

Diplôme De Français Commercial, International Business

Master’S Degree, Intercultural Relations