• Skilled at presenting information and ideas to an audience in a format that’s engaging and easy to understand• Oversee Multifamily strategic business initiatives from development through successful execution • Review, design, and execute improvements to organizational structure, identify knowledge and skill gaps and help to address them• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity• Lead Organizational Change Management (OCM) efforts• Develop Objectives and Key Results (OKRs) for continuous improvement efforts • Manage project plans, resources, and people to ensure successful project completion• Build strong relationships with team members across the organization to influence outcomes and maintain momentum• Mentor and coach within the organization

• Led program-management team responsible for $70M portfolio to ensure execution of all activities related to scope, schedule, budget, and resources• Responsible for status reporting across programs and projects• Gathered, edited, and submitted materials for board of directors meeting • Prepared for annual budget cycle and financial management of project portfolio• Built strong relationships with team members across the organization in order to influence outcomes and maintain momentum• Developed and implemented communication mechanisms to increase collaboration between project team members and senior management• Created and monitored well-documented business cases to reflect approved scope, funding, benefits, and metrics• Led strategic-planning efforts by partnering with key stakeholders to coordinate and collaborate toward a shared understanding of how business goals will be achieved• Mentored and coached within the organization• Generated and delivered presentations to all levels of the organization—including executive leadership

• Recruited to newly opened Project Management Center of Excellence (CoE) to establish program- and project-management principles, tools, and methodologies• Drove strategic, cross-functional planning of key initiatives by partnering closely with project sponsors, product owners, engineering leads, and project managers• Led development and implementation of large-scale process improvements, business-process automation, and technology-integration projects, which required cross-divisional coordination, influence, and negotiation• Served as primary contact to senior leadership by communicating project status both vertically and horizontally• Oversaw change management and knowledge-transfer activities related to system and process enhancements—including defining RACI (Responsible, Accountable, Consulted, Informed) criteria and creating stakeholder training• Tracked performance of all projects via defined metrics• Developed and reviewed lessons learned to promote continuous-process improvement and project-delivery efficiency• Worked with external vendors to set up and monitor delivery within budget

• Managed multiple complex, large-scale projects • Supervised resource planning• Tracked project plans and coordinated integration across multiple groups to ensure successful implementation of projects• Maintained a deliverables calendar for all projects• Completed all rollouts efficiently and successfully• Developed dashboards for senior management to report on milestones

• Developed code using C++, Java, and Sybase• Led software-performance test team• Provided production support to internal and external customers• Implemented complex algorithms to create reports