As the Founder & CEO | Senior Healthcare Consultant of Ruth's Consulting, LLC, my role is to provide strategic guidance and support to small and mid-sized medical practices. With over 18 years of experience in the medical field, I understand the challenges these practices face in delivering the highest level of patient care while managing operational and administrative tasks. I specialize in strategic planning, operations management, business development, human resources, marketing, project management, and EMR implementation/optimization. My goal is to form partnerships with clients, leveraging my expertise to help them achieve tangible results and success.

As Co-Owner and COO of Avenue Fifteen, a full-service marketing and consultancy agency, I waspassionate about helping brands connect authentically with their audiences. We believed that to trulyengage audiences, brands had to establish a strong platform and reputation built on trust.At Avenue Fifteen, we specialized in creating meaningful experiences and integrated campaigns thatwere strategic and innovative. Our goal was to help brands cultivate lasting relationships with today'shighly-connected and constantly evolving audiences.

As the Operations Manager at PAIN CLINIC OF NORTH CAROLINA, PA, my responsibilities included overseeing the daily operations and management of three medical offices. I was tasked with developing standard operating procedures, creating workflow instructions, protocols, staffing models, and back-end structures to improve clinic efficiency. Additionally, I played a key role in enhancing clinical efficiency by providing comprehensive electronic health record (EHR) education and guidance to all clinical staff. I also served as a liaison between executive business employees to coordinate the growth and development of the practice.

As the Director of Operations & Business Development at Starmount Healthcare Management, Ispearheaded the development of standard operating procedures for the newly established hybridprimary and urgent care clinics, "StarMed". I created workflow instructions, protocols, staffing models,and back-end structures to improve clinic efficiency. I monitored the billing lifecycle, scrubbed claimsand billing data, and trained staff on missed revenue opportunities. I performed weekly and monthlyanalyses on clinical quality measures, financial performance, and revenue cycle management (RCM).I helped bolster clinical efficiency by providing superior electronic health record (EHR) education andguidance to all clinical staff. I optimized RCM and patient engagement through EHR customizationand acted as a liaison between administration and executive business employees to coordinate thegrowth and development of the practice. I provided relevant content education and presentations asneeded to inform executive and administrative personnel prior to business decisions and to guideclinical improvements and focus.

As the Business Manager at CAROLINA BONE & JOINT, P.A., a multi-specialty practice specializingin Orthopedic Surgery, Rheumatology, Physical Therapy and Pain Management, I was responsiblefor the day-to-day operations and management of four clinics. I maintained a bridge between the frontoffice, clinical team, and back office, continuously assessing communication to identify opportunitiesfor improvement. I developed, implemented, and maintained office policies and procedures. I wasinstrumental in developing new marketing strategies, which led to an increase in patient volume andrevenue opportunities. I led the practice's Electronic Health Record implementation of e-Clinicalworks (ECW), transitioningthe practice from a paper-based workflow to electronic health records. I monitored the revenue cycleprocess to ensure compliance with data collection and entry, co-pay management, charge entry, priorauthorizations, referrals, etc. I implemented a new collection process, which decreased collectionturnover by 62%.I managed employee-related aspects of the practice, including hiring, training, coaching, supervising,and evaluating staff. I successfully launched a multi-million-dollar department for the practice, the "Injury Medicine Dept." I communicated with patients regarding inquiries and complaints, serving as a patient liaison. I provided patients with the highest level of excellence in patient services and care.

With over eleven years of diverse experience in personal injury law, I have a proven track record inlegal research, drafting legal documents, and case preparation. My extensive knowledge of legalterminology, general law, and legal proceedings has been instrumental in my work. My outstandingorganizational skills have enabled me to competently manage multiple complex assignments.I oversaw clients' case file maintenance, collecting and organizing documentation from insurancecompanies, hospitals, treating providers, police departments, and drafting correspondence. I performedvarious administrative and clerical functions in support of daily departmental operations. I oversaw allscheduling, helped prepare cases for deposition, and supported mediation and trials. Additionally, Icommunicated effectively with a wide array of clients, courts, co-counsel, and medical providers.