Ruth R.
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Ruth R. Email & Phone Number

Service Manager | Operational Manager | Service & Performance Improvement | ITIL Practitioner | Supplier Management at Vodafone
Location: Walsall, England, United Kingdom 5 work roles 5 schools
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Current company
Vodafone
Role
Service Manager | Operational Manager | Service & Performance Improvement | ITIL Practitioner | Supplier Management
Location
Walsall, England, United Kingdom
Company size
154241 employees

Who is Ruth R.? Overview

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Quick answer

Ruth R. is listed as Service Manager | Operational Manager | Service & Performance Improvement | ITIL Practitioner | Supplier Management at Vodafone, a company with 154241 employees, based in Walsall, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ruth R..

Ruth R. previously worked as Service Manager at Vodafone and Delivery Operations Manager at Vodafone. Ruth R. holds Itil Foundation, It Service Management, Pass from People Cert.

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Email format at Vodafone

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Vodafone

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Profile bio

About Ruth R.

An accomplished Service Manager within Service Management and Operations with over 20 years’ experience of working within Service and Operational roles. I have a strong focus on customer experience and have responsibility for customer accounts with revenues over £6M. Through excellent communication skills I can work closely with both internal and external customers and stakeholder management at any level. I am an inspiring leader with strong motivational skills and with over 8 years of people management experience ranging from small teams up to over 140 FTE. A passion and drive for operational expertise, delivering exceptional results through both direct and indirect reports. Ability to encourage positive behaviours, performance, and efficiencies by engaging and developing people to perform to the best of their ability. I work well in fast paced and dynamic environments and have a successful track record of transformational change.

Current workplace

Ruth R.'s current company

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Vodafone
Vodafone
Service Manager | Operational Manager | Service & Performance Improvement | ITIL Practitioner | Supplier Management
berks, west berkshire, united kingdom
Website
vodafone.com
Employees
154241
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5 roles

Ruth R. work experience

A career timeline built from the work history available for this profile.

Service Manager

Current
Vodafone

Birmingham, United Kingdom

May 2018 - Present

Delivery Operations Manager

Vodafone

Birmingham, United Kingdom

  • Working in Technical Enterprise Solutions within Vodafone as a Delivery Operations Manager for Standard Order Management. With responsibility for the E2E delivery of fixed line data, voice and internet solutions for.
  • Increased fluid orders from 52% to 72%
  • Reduced cycle times from 75 days to 52
  • Increased Delivery On Time across orders by 20% from 73% to 93%
  • Implementation of Solutions Centre to ensure great customer experienceResponsibilities:
  • Leading and driving performance through a number of teams to ensure on-time delivery, early delivery and reduced cycle times
Jun 2016 - May 2018

Service Delivery Manager

Jaywing

Swindon, United Kingdom

Responsible for the development and delivery of the Collect+ campaign at Jaywing. Providing customer service within a 48FTE multi channel (telephony/email/social media/web chat) inbound call centre.I support my client in ensuring successful service delivery of all SLA's, KPI's and customer satisfaction whilst also ensuring the customer journey is as.

Jan 2014 - Jun 2015

Contact Centre Manager

Homeserve

Walsall, United Kingdom

  • Key Achievements:
  • Exceed customer conversion rates by 6% generating an additional £3.8m revenue for 2011-12
  • Improved sales performance by 4% over the same period generating an additional 200k policies worth £2.2m
  • Was requested by Senior Director to demonstrate “Best Practise methods” across Customer Service and Sales
  • Achieved 98% Quality marks
  • Achieved operational saving in excess of £125k
Sep 2010 - Aug 2012

Outbound Retention Team Manager

Homeserve
  • Key Achievements:
  • Achieved and exceed all team objectives set
  • Employee champion for roll out of customer engagement model (Great Conversations)
  • Developed to manage key operational tasks including Outbound dialler campaigns
  • Developed the training programme used for new starters (Rookie Bay)
  • Was required to attend commercial meetings in the absence of the department manager
Apr 2007 - Sep 2010
Team & coworkers

Colleagues at Vodafone

Other employees you can reach at vodafone.com. View company contacts for 154241 employees →

DB Dóra Belicza Dóra Belicza Colleague at VodafoneHungary, Hungary View → BP Bhupendra Prajapati Bhupendra Prajapati Colleague at VodafoneGreater Ahmedabad Area, India View → SB Simran Bulchandani Simran Bulchandani Colleague at VodafoneTamale, Northern Region, Ghana, Ghana View → EM Ertugel Mone Ertugel Mone Colleague at VodafoneTirana, Albania, Albania View → RȚ Roxana Țiplea Roxana Țiplea Colleague at VodafoneBaia Mare, Maramureş, Romania, Romania View → TG Tracy Grant Tracy Grant Colleague at VodafoneBracknell, England, United Kingdom, United Kingdom View → GI Giuseppe Insalaco Giuseppe Insalaco Colleague at VodafoneAgrigento, Sicily, Italy, Italy View → SA Stanley Aguzie Stanley Aguzie Colleague at VodafoneCounty Dublin, Ireland, Ireland View → ET Eirini Tsiolaki Eirini Tsiolaki Colleague at VodafoneGreece, Greece View → MA Mahmoud Alaa Mahmoud Alaa Colleague at VodafoneSuhaj, Egypt, Egypt View →
5 education records

Ruth R. education

Itil Foundation, It Service Management, Pass

People Cert

Professional Certificate In Business Management, Business, Management, Marketing, And Related Support Services

The Open University

Education record

St Thomas Moore
FAQ

Frequently asked questions about Ruth R.

Quick answers generated from the profile data available on this page.

What company does Ruth R. work for?

Ruth R. works for Vodafone.

What is Ruth R.'s role at Vodafone?

Ruth R. is listed as Service Manager | Operational Manager | Service & Performance Improvement | ITIL Practitioner | Supplier Management at Vodafone.

Where is Ruth R. based?

Ruth R. is based in Walsall, England, United Kingdom while working with Vodafone.

What companies has Ruth R. worked for?

Ruth R. has worked for Vodafone, Jaywing, and Homeserve.

Who are Ruth R.'s colleagues at Vodafone?

Ruth R.'s colleagues at Vodafone include Dóra Belicza, Bhupendra Prajapati, Simran Bulchandani, Ertugel Mone, and Roxana Țiplea.

How can I contact Ruth R.?

You can use AeroLeads to view verified contact signals for Ruth R. at Vodafone, including work email, phone, and LinkedIn data when available.

What schools did Ruth R. attend?

Ruth R. holds Itil Foundation, It Service Management, Pass from People Cert.

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