Ruth Scott Email & Phone Number

Phoenix, Arizona

Team Management · Learning Design · Business Relationship Management · Analytical Skills · Organizational Development · Client Relations · Program Evaluation · Strategic Thinking · Training Programs · Resource Allocation · Gap Analysis · Learning Management · People Development · Performance Management · Training and Development (HR) · Interpersonal Skills.

University Of Farmers, Claims

• Lead geographically dispersed team of learning and development leaders, specialists, project managers and instructional designers serving all lines of business.
• Partner with business leaders & process teams to support learning needs across enterprise.
• Provide support and coaching to instructional design team and field delivery team. Ensure learning projects move forward and support organizational strategy.
• Oversee, multi-line, enterprise projects for Claims. Led teams to execute on large initiatives.

Woodland Hills, CA

• Led training for combined organization that included training for all Claims, compliance, systems and process improvement initiatives.
• Guided curriculum redesign that leveraged virtual delivery and support to branch champions tasked with conducting and supporting training. Partnered with business leaders and QA to assess gaps and trends and identify.
• Conducted virtual and field-based training on two computer systems in multiple states.
• Provided guidance and support to all levels of employees regarding procedures, process improvements, methods and policies.
• Change management responsibilities that included writing communications and posting process updates to intranet portal.

Monrovia And Woodland Hills California

• Led claims, customer service, professional development, leadership, HR and compliance training initiatives.
• Developed training programs in accordance with business strategy, systems / process and performance improvement initiatives.
• Evaluated training programs and directed necessary changes and modifications.
• Developed and oversaw adjuster license program, educational assistance, and insurance education and designation bonus programs across the enterprise.
• Monitored training calendar and related materials and prepared training records. Ran California ETP program. Trained employees and provided reference materials. Functioned as custodian of records for all curricular.