Working within the gift packaging sector, I am responsible for both trade and bespoke accounts in the retail and wholesale sector. Duties include: Sales, sales statistical analysis, managing critical paths, product presentation, quotation, sampling, price & line agreements, tailoring bespoke offering to client’s specific needs, range reviews, bulk sales of trading stock, terms & conditions, order checking & processing, liaising with Sales Admin team for account administration, stock Management / call-off rate, order tracking to provide on time delivery.

Following on from my previous role, when production moved into Italy, European senior account management became the main focus of my role. However this also meant my responsibilities grew to include liaising with the factory and dealing with production schedules. Along with helping create new sales literature and introducing new products to customers. Working through a difficult economic period has presented new challenges which included product diversification along with maintaining current accounts and bringing in new ones. Home working means self-motivation is vital to get the job done.

Working independently in setting up the European office, this job involved the logistical and sales co-ordination of high quality HDPE drum packaging used in the food grade industry. With some drums working on a lease system, I maintained transport, warehousing, and cleaning of the drums for customers. For drum sales, I set up new relations and followed through with the sales to the point of delivery and invoicing. Being the main point of contact in Europe for all matters, a considerable amount of customer interaction was involved. Maintaining good business relationships and offering high levels of customer service was very important in my role. My other key duty was being the main contact for our European 3PL; daily liaison making sure business was running efficiently was essential to this role. Being the only employee in Europe I had to be enthusiastic, motivated and prepared to take on a varied amount of tasks which came up daily. Being able to report back to Head office in the United States when needed was necessary in order for my colleagues to fully understand what was happening and feel assured business was being taken care of. Excellent communication, planning, and administration skills were also essential.