Respond to all inquiries from potential and long term patients.Schedule patient appointments for follow-up consultations and services.Coordinate diagnostic testing as required by MD in association with follow-up visits.Contact MSK physician to obtain the treatment plan and provide the information to the IC Case Management team.Work with the Billing departments and Finance to correctly allocate deposits.Follow-up on outstanding balances for patient’s in active care who has incurred a large debit.Work with the patient/contact in securing a VISA extension letter VISA estimate amount and MSK’s banking information.Ensure all patient requiring financial clearance are cleared/ canceled/rescheduled within the Department’s established timeframe.Ensure deposit letters are sent to the patient/guarantor and all inquiries regarding MSK’s financial policy are responded to in a timely and clear manner.

Coordination of the MD referral and intake process of potential and new patients.Setting up appointment and collection/processing of associated fees.Coordination of Opinion by Mail Review and Pathology Review services and collection/processing of associated fees.Pre-registration of patients requiring onsite consultation and services.Assisting potential and new patients with issues relating to non-clinical issues.

Respond to group sales inquiries via email and phone calls.Organization and documentation of corporate and leisure group sales contracts.Communicate with clients to follow up with any upcoming payments or reservations.Responsible for corporate account reservations and group reservations.Follow up with guests to ensure their requests or issues have been met to their satisfaction.Prepare weekly and monthly reports for Senior Management.Attend weekly sales meetings with General Manager and Corporate Account Sales Manager to discuss existing/potential clients.Provide site-tours for potential clients.Lobby Ambassador.

Primary functions included performing a wide range of administrative and office support functions for a large healthcare and communication firm.Efficiently managed numerous projects and priorities for the Director, in addition to handling a multi-line telephone system and communicating with clients.Accurately gathered nationwide Continuing Education (CE) requirements, and successfully submitted credits to various state and national boards.In charge of registration for webinars and handled various customer relations inquires and complaints.Provided key assistance with accounting and also investigated cases of high priority and resolved billing disputes.

Counseled students regarding necessary course requirements for program completion.Assisted the Registrar in all aspects of job activities.Responsible for student verifications.Assisted with graduation evaluation, transfer credits and grade processing.Registered students for online classes and handled a high volume of interactions related to inquires, complaints and other student needs.