Ruth Warner Email & Phone Number

Warwickshire, England, United Kingdom

Design, implement and deliver a volunteer strategy for the Volunteer Vaccination Project.Develop and deliver an action plan for each vaccination site, accounting for their unique requirements. Lead on the promotion and development of Volunteer’s Week events for Vaccination and Test Site volunteers, ensuring all are able to participate and are recognised for the contribution they make. Contribute to Volunteers Awards Week, designing and delivering activities, nominating volunteers, championing their achievements. Promote the Vaccination Programme, engaging with local communities, community leaders, local media to drive delivery on success of vaccination project.Lead on the recruitment and ongoing support of over 400 volunteers, ensuring diversity through community engagement and accessibility through flexibility.Provide easily accessible support to all volunteers, resolving issues as they arise. Support vaccination site management in the development of policies, procedures championing and exemplifying compassionate leadership and CAVA values.Recruit, induct, and line manage Vaccination Project Team.Engage, involve and empower the team in problem-solving, resilience, flexibility, moving at pace. Development relationships of trust with NHS Directorate, GPs, local healthcare providers.Ensure that under-represented groups have access to WCAVA services through proactive recruitment and adaptable operations.

Stratford On Avon, England, United Kingdom

Created date driven visitor experience, responding to visitor feedback to deliver fun engagement and informal learning opportunities Maximised on secondary spend, increased visitor satisfaction and footfall through collaborative workingWorked with artists to deliver artist led programming in line with NPO guidelinesDeveloped partnerships with local businesses delivering a programme of events, cohesive workingDeveloped partnerships with local charities, engaging with local communityCreated cafe exhibition space resulting in 50% increase in footfall and incomeDesigned, developed and implemented BSL offer across multiples sitesProject Managed re-imagining of multi site entrance/Visitor ReceptionWrote Visitor Experience 5 year Business Plan Ensured professional development of team through coordinated training, identifying development opportunities, 1-2-1s, PDRs. Create a culture of free speaking within the safe space, encouraging continued challenging of working practicesMaintained budget of £3 million annually, agreed by the Board, producing monthly variance reports – actual v budget, three times a year; re-forecast and budget settingCreated and implemented an organisation wide volunteering strategyDesigned, developed and implemented a new approach to measuring the quality of volunteer experience (ME-TRICS) leading to an improvement in understanding of key challenges and the creation of tangible organisation wide targets for improving volunteer experience Completed a management review of volunteer recruitment increasing volunteer numbersLed on the growth of new, organisation wide volunteering opportunitiesContributed to growth of corporate volunteering opportunities to drive increased corporate engagementworked to invest in a new CRM platform and supported the procurement process for the new system

London, England Metropolitan Area

Led high performing team of client service professionals to deliver a service with the customer at it’s heartManaged all processes relating to client services; Finance, IT, Reception, Bid DeskDealt with all client complaints, implementing a system of registration, working across all areas of the business to provide an end to end serviceDrove delivery on introduction to online bidding, a new and innovative way of buying at auctionResponsible for the overall leadership, performance of a large team of staff to ensure the highest standards of user experience, ensuring effective operation within resources available Ensured all access needs were met for all visitors to London salesroomsDesigned and implemented cultural change through introduction of team development including 1-2-1s, PDRs, buddy system; resulting in multiple internal and external promotions Introduced job swaps, creating opportunities for professional development; improving staff retention, increasing internal promotions and creating succession planningLed a high performing customer focussed team to deliver most financially successful YTDManaged complex, seasonally fluctuating budget for team of over 30Provided strategic input on business development

Mayfair, London

Contributed to strategy for business, focussing on individual client’s and interests resulting in an increase in client retention and measurable increase in income of 36%Identified customer needs, translating into experiences and enablers for salesProject Managed opening of second gallery space; coordinating building work, installation, opening Managed all contracts with suppliers, renegotiating all agreements resulting in a 25% cost reductionBuilt partnerships with neighbours, restaurateurs creating a joined up experience Delivered all evening, VIP events and openingsAuction house liaison, intermediary between gallery and HNWI individuals, utilised existing relationships with Sotheby’s and Christie’s, arranging viewings, bidding on behalf of clients

London, England Metropolitan Area

Delivered the first million pound sale within 18 months within a 2 sales per year schedulePrincipal client liaison throughout sales process; registering bids, telephone bidding, post sale Produced auctioneers bookCoordinated bids; telephone, salesroom, absenteeCoordinated sales team in room on dayManaged ad hoc projects

London, England Metropolitan Area

Principle member of House Sales team, delivering highest income generating sales and supported Sotheby’s most significant HNWIFirst point for any enquiries and complaints, ensuring swift, satisfactory resolutionsWorked closely with all Departments, across London, regional and international sale-roomsDeveloped productive working relationships across all departments to enhance client experience and boost sales resultsSupported sales team through long, challenging days present in House SalesManaged an ever changing list of priorities within auctions, from consignment to post sale adminManaged production of Sales Catalogues, coordinating with Photography and Print ProductionManaged on site client service sales team, responding to all enquiries; Leverhulm, MarienburgProcess optimisation; everything had to be done yesterday for this DirectorStreamlined diary, communications, management of house sales team

Bachelor Of Arts - Ba, Law And Psychology

International Baccalaureate, General Studies

Activities and Societies: Basketball team Directed two cabarets Yearbook committee Student of the Year