Ruth Bean Email & Phone Number

Stonehenge is one of the wonders of the world, and the best-known prehistoric monument in Europe. A new visitor centre and world-class exhibition opened in 2013, with up to 10,000 visitors a day. The Estates team supports the provision of visitor operations in a highly constrained and regulated environment. • I have been able to quickly assimilate an extremely complex operation, with exceptional demand on services, unique environment and highly specialised facilities. • I have resolved operational issues that had arisen from a long-term interruption to facilities management on site. A key element of this was fixing an issue with the supply of water, averting a prosecution by The Environment Agency. • I have successfully tackled a number of unresolved compliance issues including with asbestos management, M&E and safety systems. • I have played a stakeholder role in the project to expand visitor facilities with the completion of a further building, working closely with the project team and visitor operations to ensure continuity of provision during peak trading. • I have led a newly formed in-house team through a peak visitor period, addressing performance issues and bringing continuity in management.

Bath, United Kingdom

St John’s is a charity providing care & support to those in need in Bath by way of almshouses and grant giving to the local community. Reporting to the COO, I managed a Facilities team of 17 providing customer-focused services to the Charity and residents. The in-house team were front-of-house, grounds, maintenance and cleaning. We also procured and coordinated a wide contractor- base providing additional specialist services to the Charity.• Estate management of almshouses apartments and Charity premises, including listed buildings, our Chapel of Worship & extensive grounds• Relationship management of facilities services and key partners• Budget management c£600k p.a. reducing by 13% p.a. against budget, saving the Charity nearly £700k over 7 years• I professionalised my team, auditing skills whilst promoting training; improving services provided by the function & reducing headcount from 17 to 13• I managed the health and safety of operational premises, including regular review of management documentation and statutory governance. Implementation of a robust audit programme with external suppliers, and a business continuity plan• Stakeholder in modernisation programme, upgrading and expanding almshouse accommodation• Other multiple capital projects include the reordering of the (listed) Chapel at St John’s, a complex project to transform a consecrated place of worship into a multi-use space for hosting a range of community activities (including ongoing worship). Other projects included multiple office moves, installation of warden call systems, installation of direct electricity metering to residents, replacement of central heating and hot water plant. Improvements of this kind helped to generate significant financial savings for the Charity, and retain by reinstatement historic fabric and features for the future, as well as ensure ‘homes for life’ for residents.

Tribal Group provides consultancy, support and delivery services to a range of public and private sector organisations. I was responsible for 17 sites from Norwich to Birmingham but principally Bristol and 4 London offices including the flagship HQ. Key achievements• I line-managed FOH services in the London head offices, building a corporate FOH team of 7 and hiring a supervisor. I consolidated reception services across sites and supported Office Managers with Group procurement and services. This included responsibility for Health and Safety - implementation of policy, training and infrastructure to provide adequate measures for staff, visitors and contractors at my 17 sites.• I consolidated property assets, reducing total sites from 17 to 12 in two and a half years. Oversaw further churn around acquisition, consolidation and disposal of businesses and property assets. I project managed selection of new offices and their fit out and occupation, with multiple moves and changes.• I implemented standard security procedures for business premises working with public sector information security standards, member of Information Security Working Group.• I coordinated relationships with account managers or key procured services, and worked with the procurement team on RFPs for key high value contracts. National contracts I oversaw included travel management services, copiers, print suppliers, archiving. I oversaw the consolidation and disposal of records and archives no longer under retention, identifying risk, and meeting statutory obligations and making strategic savings for the Group. • I had responsibility for capex projects from £10k to £700k (office moves, refurbs and refits including M&E installations)• I undertook to extra study and achieved qualification in my NEBOSH general certificate in 2008. • I participated in fundraising for the Tribal Foundation – walking the Great Glen way and cycling from Bristol to London.

London, United Kingdom

Detica (now part of BAE) is the UK’s leading specialist IT and Management Consultancy specialising in data related solutions for government and commercial clients. I managed 2 key sites including the client facing office in W1 in a rapidly expanding consulting business.Key Achievements• I planned and successfully executed move from premises to custom refurbishment (C.£2m) in mid-town, I moved 440 staff into the office with no negative impact on the provision of high end services. The move was delivered on time, to budget.• I won (the inaugural) “Employee of the year” for the successful coordination and completion of the corporate head office move within the first 3 months of being employed.• I set up a further city office at London Bridge allowing the business to expand rapidly and build on successful service delivery. • I created and managed a front of house team incorporating housekeeping and security team and service desk of 8 staff across London sites. • I controlled the London facilities budget of c. £4m per annum.• I was the List X security controller for the London sites. As some of the services provided were rated up to UK Top Secret additional security measures were required. I was responsible for ensuring that the physical and management systems relating to facilities security were maintained.• I was a key Business Continuity Manager through 2 major incidents (the 7/7 bombings in central London and major electrical outages).• I created and executed a new Corporate Social Responsibility policy for the company.

London, United Kingdom

MPS Group is the European arm of a major US recruitment group (turnover £50m) Special projects for Group Board and Executive Assistance to Group Legal Counsel and COO

London, United Kingdom

Network Inference was a UK Software R&D company. A start-up enterprise Establishment of W1 offices, managing fit-out project move of 15 staff, procurement of furniture and fittings on lease, and office services (IT, soft services, instituting suppliers and contractors of services and consultants)

London, United Kingdom

London, United Kingdom

Global Crossing Group, incorporating GlobalCenter, Exodus was a large multinational telecoms company (now owned by Cable & Wireless)Exodus CommunicationsFacilities Projects Coordinator, responsible in part for the project management of the establishment of offices across London and Europe.