Ruth Desantis Email and Phone Number

Acquiring and applying knowledge of generally accepted accounting principles (GAAP) to support individuals, small businesses, and government entities in managing and reporting their finances. Strengthening proficiency in financial statement analysis, cash flow reporting, financial statement preparation, transaction recording, account adjustment, cash and internal control management, capital budgeting, job costing, performance reporting, and investment analysis. Quickly developing strong knowledge of managerial accounting concepts, long-term assets, current liabilities, and long-term liabilities. ♦ Maintaining 4.0 GPA. Earned highest school wide grade in Financial & Managerial Accounting classes. ♦ Sole student recommended by accounting professor for a tutoring position at college’s Accounting Services Office—a role traditionally reserved for graduates or senior students.

As Team Leader and QuickBooks Online Banking Subject Matter Expert, provided outstanding service in the sale and support of accounting and tax preparation services and software (including QuickBooks) to individuals, accountants, and small businesses. Consistently exceeded established goals and objectives for performance at Intuit, leading to advancements of increasing responsibility and scope. Provided exceptional leadership for a high performance team of 100+ Service and Support specialists responsible for supporting individuals, accountants, and small businesses with their accounting, payroll, and tax preparation services, and software (including QuickBooks) needs. Examples include but are not limited to:♦ Recognized by Brad Smith CEO for Online Banking expertise. Appointed to work with Senior Product Development Team to improve future QuickBooks iterations. ♦ Counseled customers on effective ways to manage their finances, save time and money, and ensure more accurate records and reporting with the use of QuickBooks.♦ Assisted customers with year-end 1099 forms and reporting; with inventory tracking and recording; with payroll and ledgers; with importing and exporting company data; with creating and understanding financial reports; and with other day-to-day controls.♦ Spearheaded a business-critical online banking project. Examined, analyzed, revised, and developed an improved process for resolving OLB / DTX errors. Implemented change management strategies to facilitate transition to new processes. ♦ Successfully handled 90% of all customer escalations. ♦ Created and implemented, “One Document to Rule Them All”, a job aid designed to achieve uniformity in service.♦ Initiated and coordinated a solution for a root-cause technical glitch leading to more than 1,000 banking connection issues. As a result, reduced escalations by more than 75%. ♦ Directed, coached, and supported agents through Live Person chats and on-site floor walking

Assisted customers in identifying their business requirements and recommending appropriate Intuit products to meet their needs. Managed high call volumes, assisting customers with QuickBooks Online technical, bookkeeping, and billing questions. Provided outstanding support in helping clients seamlessly transition to purchased solutions. ♦ Provided standard-setting service that consistently led to increased revenues. Was an actively engaged member of Consultant Assistance Team focused on training and developing fellow agents.♦ Ensured customer service agents received the training and resources they needed to effectively support and advise clients. Created and facilitated sales training to 100+ sales and support representatives. ♦ Earned promotion to Advanced Support role for consistently exceeding sales, performance, issue resolution, and customer satisfaction metrics.

Assisted General Manager in preparing and distributing weekly, monthly, quarterly, and annual forecasts and financial statements. Carried out data entry, bookkeeping, contracts, and invoicing. Additionally managed the sale, client engagement, planning, and on-site execution of special events held at the hotel. Consulted with clients to understand their event needs; presented various recommendations and suggestions on what the hotel could offer. Produced and negotiated customer contracts.♦ Negotiated and secured a million-dollar deal that would ultimately fill the hotel’s historical financial and occupancy gaps for an entire year.♦ Chief point of contact in handling reservations for VIP clients. ♦ Promoted to Sales Manager after success as Front Desk Supervisor (9/2003 to 1/2004).