Ruth Dreher Email & Phone Number

Business Process Analyst - Medical Education & Training Campus  Responsible for development of all business processes and procedures for Evolvent's role in what will become the world's largest medical and education training institution, a joint effort between the US Army, Navy, and Air Force. Meeting and coordinating with customer representatives, management, team leads and members as well as third-party vendors to identify, prioritize, and develop business processes and… Show more Business Process Analyst - Medical Education & Training Campus  Responsible for development of all business processes and procedures for Evolvent's role in what will become the world's largest medical and education training institution, a joint effort between the US Army, Navy, and Air Force. Meeting and coordinating with customer representatives, management, team leads and members as well as third-party vendors to identify, prioritize, and develop business processes and procedures for a large-scale PC deployment, asset management of deployed items, a data center, and the creation of a call center/helpdesk to support needs of METC faculty and students. Documenting required processes and procedures as well as business rules in both written and visual formats utilizing MS Word and Visio. Presenting information as required to a variety of customers, including the Prime contractor, project partners, and the Government.QA Manager – BHIE FSE Project  Provided guidance to project members by serving as a SME resource. Developed and maintained standardized processes to ensure consistency and reduce cycle time. Developed and maintained tools such as diagrams, flowcharts, etc., to meet the needs of BHIE FSE project members. Provided training support to project members by coaching and mentoring as well as developing material to familiarize employees with the principles of QA and importance of standardized processes. Reviewed documents for accuracy and consistency prior to submission to customer.  Coordinated the implementation of corrective and preventive actions when needed as part of a continuous improvement philosophy. Performed audits and program evaluations to ensure compliance with program requirements as well as company standards. Show less

Worked on a variety of process improvement activities for a $70M software development project. Served as Helpdesk Manager, establishing the team of 12-15, conducting training, and creating a master schedule. Efforts also included gathering requirements for ClearQuest schema to support efficient work order processing to meet customers' expectations.A separate process improvement project involved collaborating with key staff members from a variety of disciplines to determine the root… Show more Worked on a variety of process improvement activities for a $70M software development project. Served as Helpdesk Manager, establishing the team of 12-15, conducting training, and creating a master schedule. Efforts also included gathering requirements for ClearQuest schema to support efficient work order processing to meet customers' expectations.A separate process improvement project involved collaborating with key staff members from a variety of disciplines to determine the root cause(s) of a major bottleneck in the complex engineering change request system. I facilitated a workshop in which the root cause was identified and made recommendations for improvement. Those recommendations were accepted and implemented, resulting in an 80% reduction in the backlog and thus successfully breaking the bottleneck. Show less

Managed a team of 12-15 people from diverse disciplines in establishing a helpdesk for a $70M software development project for the largest health care provider in the United States Created a master schedule for the helpdesk and coordinated activities of the team through regular team meetingsDeveloped and conducted training and team building exercisesDefined requirements for the ClearQuest software schema necessary to handle work orders/tickets efficiently and… Show more Managed a team of 12-15 people from diverse disciplines in establishing a helpdesk for a $70M software development project for the largest health care provider in the United States Created a master schedule for the helpdesk and coordinated activities of the team through regular team meetingsDeveloped and conducted training and team building exercisesDefined requirements for the ClearQuest software schema necessary to handle work orders/tickets efficiently and effectivelyAssisted with software testing of the application as preparation and training for helpdesk setupChange Request Process Improvement Project Facilitated meetings with key project staff to determine the root cause(s) of a major bottleneck in the complex engineering change request process of a large software development projectIdentified the root causes for the bottleneckRecommended appropriate corrective actions for ClearCase software schema and processesImplementation of corrective actions resulted in an 80% reduction in the change request backlogBeta Performance Project Team Conducted a load analysis of the alpha version of a software package to form a baseline for a gap analysis between the alpha and beta versionsGathered and analyzed data from beta version requirementsDetermined level of effort necessary for deployment of software to test site Show less

Responsible for daily metrics and reporting, master scheduling, advising/guiding staffing efforts and other associated tasks with daily operations.Also helped lead major business process re-engineering effort to transform hangar operations using lean principles as a guide, but making appropriate adjustment for a non-production line environment.

Business Process Reengineering Project Initiated and led workshop to define work tasks to begin creation of standard work per lean improvement principlesFacilitated a second workshop, larger in scope, to develop a master work flow sequence to support standardized work and identify opportunities for process changesLed the standardized work portion of high-level improvement workshop established to evaluate the feasibility of a pulse line for the C-17 program at the San Antonio… Show more Business Process Reengineering Project Initiated and led workshop to define work tasks to begin creation of standard work per lean improvement principlesFacilitated a second workshop, larger in scope, to develop a master work flow sequence to support standardized work and identify opportunities for process changesLed the standardized work portion of high-level improvement workshop established to evaluate the feasibility of a pulse line for the C-17 program at the San Antonio maintenance depotPresented workshop recommendations to senior leadership, resulting in approval to begin transition effortsCreated a newsletter to communicate lean improvement plan to all program employees as part of the plan to encourage employee participationIndustrial Engineering/Daily Operations Defined and maintained appropriate metrics to measure work progress for C-17 program work in progressCreated master schedules and identified critical paths to successPerformed manpower analyses as requiredGuided managers in staffing decisions based on data analysis Show less

Masters Of Science, Industrial Engineering

Distinguished Graduate with GPA of 3.89

Master Of Science, Industrial Engineering