Ian Rutherford Email & Phone Number

Kitchener, Canada Area

• Top 20 Performer across Canada for sales performance for my role.
• Customer Experience Champion, leading in performance (115% to target).
• Facilitated new hire team member on-boarding, reinforcing customer experience standards and solution selling methodology and practices.

Kitchener, ON; Toronto, ON

• Supported learning strategies for Small Business through quarterly webinars and reference materials with goal to increase and exceed sales targets (5% lift YOY realized).
• Designed, developed, and launched 2 national training solutions simultaneously across multiple channels (TELUS Appointments & Save Toolkit).
• Communicate and collaborate with vendors, stakeholders, and business partners to align business needs with training objectives.
• Design, develop, assess, implement, and evaluate learning solutions, using multiple tools and methodologies to meet objectives across business channels.
• Deliver training events and learning solutions for multiple curriculums using all mediums (in-class, e.Learning, video, virtual, and blended).
• Debrief success and opportunities to stakeholders to take action in addressing key gaps and areas opportunities identified.

Kitchener, ON; Stratford, ON

• Facilitated new concept store opening (2013).
• Customer driven; realized 5% lift in customer experience results and performance (2013).
• Sales excellence; improved overall store sales performance by 5% (2012).
• Operational superiority; consistently achieved above 92% compliance on two yearly in-store audits.
• Behaviour based coaching, to create actionable plans, increasing sales performance.
• Ability to adapt daily, weekly and monthly by closely monitoring targets and behaviors, reflect on coaching plans to support the success of team members.

North Bay, ON; Stratford, ON

• Demonstrated strong communication skills with customers and co-workers through daily interactions both in person and on the phone
• Maintained an in depth knowledge of latest product technology and its industry by always being on top of all information sent to the store about each new product
• Trusted as a Key-holder to open and close the store

Ottawa, ON

Online Learning Design & Development Certification

Sports Conditioning