Business Strategy And Human Capital Consultant
Provided implementation support through the lifecycle of large (up to 10,000 end-users) custom software development projects. Developed expertise in organizational assessment, business process redesign, developing SOPs, and end-user technology adoption methods including training development, change management, and strategic communications. Designed and facilitated C-Suite level workshops to engage stakeholders, define a shared vision for the future of the organization, and establish KPIs for metric-based evaluation of strategic initiatives.Conducted 360-degree organizational assessments (S.W.O.T. assessments) including business process, workforce skills/knowledge, organizational communication and change management, and technology.Developed qualitative data collection skills including observation, conducting interviews and focus groups, designing surveys, and researching industry best practices.Documented and presented assessment findings and recommendations to C-Suite stakeholders; advised on implementation strategy based on best practices, impact to established KPIs, and complexity of change.In close collaboration with client counterparts, successfully led the implementation of operational improvements and technology adoption in high-risk pilot settings, seeing KPIs improve on average between 25-50%.Developed and presented metrics dashboards and initiative scorecards to C-Suite stakeholders to communicate the status and/or outcomes of initiatives and raise risk in a timely and appropriate manner.Became a subject matter expert on operational best practices for state and federal welfare benefits case management and common challenges to user acceptance of custom-developed software designed to improve operational efficiency and increase the accuracy of caseworkers in Health and Human Services organizations across the country; played a critical role in the modernization efforts in Pennsylvania, Texas, and Connecticut.
