Ruth Dyke Email & Phone Number

Norwich, GB

Norwich, England, United Kingdom

Providing comprehensive assistance to internal and external stakeholders of a new reservation system, demonstrating in-depth understanding of the company's IT infrastructure to troubleshoot issues effectively.Configuring new system modules and authored user manuals, ensuring smooth implementation and user adoption.Conducting in-person and virtual training.

Norwich, United Kingdom

Providing administrative support to all members of the team as well as overseas all areas of day to day office management.Responsible for the coordination and implementation of office procedures and frequently have responsibility for specific projects and tasks.A good understanding of all functions of the business as well as commercial awareness, and.

Norwich, United Kingdom

The main point of contact for new and existing clients, building relationships and listening to what clients are trying to achieve. Project managing the delivery of new and existing client projects, from inception through to invoicing, ensuring client data is dealt with securely and effectively as per all GDPR legislation. Responding to tender.

Norwich, United Kingdom

Coordinating and tracking key projects and initiatives driving change across the business, developing project plans, tracking of projects against plan, and status reporting including the implementation planning and support.Defining and tracking compliance to best practice across the group, maintaining operational documentation and, producing reusable.

Liaising with 64 franchised centres and national customer base, project managing large national rebrands for Mercedes Benz, Mears Group and TaxAssist, including negotiating national pricing structures and overseeing the process until invoices are submitted.Project management setup and process development of franchise resale and greenfield sites.

Sole point of contact for the provision of new telecoms solutions; such as bespoke IPVPN solutions, for the largest fixed line utilities customer.Instructing internal departments on the pipeline of requests and to manage work load efficiently between departments to ensure all requests were delivered on time. Attending customer facing meetings along with.

Creating and submitting all bulk container orders and allocating stock to customers accordingly.Adding new products to the website development team, and price checking existing lines.

Placing bespoke customer orders on a daily basis, following up with suppliers to guarantee delivery within the agreed time-scales. Logging and managing customer complaints and queries before escalating to management level if required.

Dealing with sales enquiries and complaints from customers face to face, and via the telephone.Deputising for my supervisor when she was away from the shop floor, issuing refunds and dealing customers when required.

Norwich, United Kingdom

I dealt with specific accounts, and ensured that the customers paid on time, I would answer calls, and any customer queries which were received. Processing payments, specifically electronic payments (BACS) and processing all goods collection notes (GCNS) was my main responsibility in this role. I would also sort all incoming and outgoing post, and send out.

Norwich, United Kingdom

I was the first point of contact to potential customers, making sure the customer’s needs were addressed; I would answer all incoming calls, and referred the enquiry to the relevant member of staff. Processing post including sending out promotional letters to our database of customers was also part of my role.

Norwich, United Kingdom

Checking and verifying the information on invoices from garages, submitting and approving manual electronic invoices by the date set by my supervisor and clearing the back log of claims on file.