Ruth Dyke Email and Phone Number
Norwich, GB
Ruth Dyke's Location
Norwich, England, United Kingdom, United Kingdom
Ruth Dyke's Contact Details
Ruth Dyke work email
- Valid
- Valid
Ruth Dyke personal email
n/a
Ruth Dyke phone numbers
About Ruth Dyke
Hard working, focused professional with over 10 years administration experience in multiple industries working to strict deadlines with a variety of people, delivering excellent customer experience.Polite and genuinely courteous, I enjoy building new client relationships and planning projects from inception through to delivery and completion.
Ruth Dyke's Current Company Details
Ruth Dyke Work Experience Details
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Business And Systems Support CoordinatorLandal Greenparks UkNorwich, Gb
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Business And Systems Support CoordinatorLandal Greenparks Uk Mar 2022 - PresentNorwich, England, United KingdomProviding comprehensive assistance to internal and external stakeholders of a new reservation system, demonstrating in-depth understanding of the company's IT infrastructure to troubleshoot issues effectively.Configuring new system modules and authored user manuals, ensuring smooth implementation and user adoption.Conducting in-person and virtual training sessions, empowering colleagues with system proficiency.Managing and tracking all system improvement projects across the UK, collaborating with IT design teams to address requirements and define user stories for scoped solutions.Prioritizing UK requirements within the broader European context by liaising with relevant departments, facilitating seamless integration of processes.Offering operational support to UK resort owners, operators, and employees, as well as internal Account Managers and Directors.Orchestrating biannual owner events to enhance engagement and foster strong relationships with stakeholders.One of two first Mental Health First Aiders in the business, improving engagement and providing support and signposting to resources thorughout the business. -
Office Manager And Senior AdministratorDiamond Controls Ltd Feb 2019 - Mar 2022Norwich, United KingdomProviding administrative support to all members of the team as well as overseas all areas of day to day office management.Responsible for the coordination and implementation of office procedures and frequently have responsibility for specific projects and tasks.A good understanding of all functions of the business as well as commercial awareness, and overseeing and supervising the work of junior staff. -
Client Relationship ManagerThe Tracing Group Jun 2018 - Feb 2019Norwich, United KingdomThe main point of contact for new and existing clients, building relationships and listening to what clients are trying to achieve. Project managing the delivery of new and existing client projects, from inception through to invoicing, ensuring client data is dealt with securely and effectively as per all GDPR legislation. Responding to tender opportunities and GDPR security and due diligence questionnaires. Identifying new markets and opportunities and keeping online platforms updated.Providing support to all areas of the business as Office Manager with recruitment, induction and HR requirements, including all health and safety requirements. -
Compliance And Projects CoordinatorSigns Express Ltd Jul 2017 - Jun 2018Norwich, United KingdomCoordinating and tracking key projects and initiatives driving change across the business, developing project plans, tracking of projects against plan, and status reporting including the implementation planning and support.Defining and tracking compliance to best practice across the group, maintaining operational documentation and, producing reusable documentation to outline internal operational processes and support creation of best practice documentation.Supporting the operational set up of new centres at point of handover into Operations team, coordinating the reinvestment of franchise fee for greenfield centres – supporting budget management, ordering and communication, and tracking fit out spends for new franchisees.Central sales support and coordination alongside central sales manager, performing regular reviews of accounts and spend to determine best course of management, devising effective processes for managing central accounts and to providing day-to-day support for incoming sale enquiries and work with finance to manage invoicing.Provide Director level support on key initiatives and programmes, including the support and production of management information and business analysis. Coordination, support and management of events and management of office facilities and premises. -
National Sales SupportSigns Express Ltd Dec 2014 - Jun 2017Liaising with 64 franchised centres and national customer base, project managing large national rebrands for Mercedes Benz, Mears Group and TaxAssist, including negotiating national pricing structures and overseeing the process until invoices are submitted.Project management setup and process development of franchise resale and greenfield sites; streamlining and increasing activities as they open and start, involving legal proceedings, internal compliance checks, and centre set up.Implementing thorough reports and filing systems to organise national rebrands and project planning for franchise resales and greenfield sites.Creating customer information packs in Adobe InDesign to outline processes used to improve customer and prospective franchisees knowledge and understanding.Organising and facilitating new training programmes for prospective franchisees, managing the scheduling between internal and 3rd party suppliers.
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Sales Support SpecialistVodafone Uk Nov 2012 - Nov 2014Sole point of contact for the provision of new telecoms solutions; such as bespoke IPVPN solutions, for the largest fixed line utilities customer.Instructing internal departments on the pipeline of requests and to manage work load efficiently between departments to ensure all requests were delivered on time. Attending customer facing meetings along with the management level account team to advise on the provisioning processes as required
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Buying AdministratorW.J Aldiss Oct 2010 - Nov 2012Creating and submitting all bulk container orders and allocating stock to customers accordingly.Adding new products to the website development team, and price checking existing lines.
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Furniture AdministratorW.J Aldiss Oct 2008 - Oct 2010Placing bespoke customer orders on a daily basis, following up with suppliers to guarantee delivery within the agreed time-scales. Logging and managing customer complaints and queries before escalating to management level if required.
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Retail AssistantW.J Aldiss Oct 2006 - Oct 2008Dealing with sales enquiries and complaints from customers face to face, and via the telephone.Deputising for my supervisor when she was away from the shop floor, issuing refunds and dealing customers when required.
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Trainee Accounts AssistantCurtis Holt Toolbank Oct 2005 - Feb 2006Norwich, United KingdomI dealt with specific accounts, and ensured that the customers paid on time, I would answer calls, and any customer queries which were received. Processing payments, specifically electronic payments (BACS) and processing all goods collection notes (GCNS) was my main responsibility in this role. I would also sort all incoming and outgoing post, and send out invoices when necessary.
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ReceptionistDesira Group Plc Jun 2005 - Aug 2005Norwich, United KingdomI was the first point of contact to potential customers, making sure the customer’s needs were addressed; I would answer all incoming calls, and referred the enquiry to the relevant member of staff. Processing post including sending out promotional letters to our database of customers was also part of my role. -
Data Input ClerkNorwich Union Nov 2004 - Mar 2005Norwich, United KingdomChecking and verifying the information on invoices from garages, submitting and approving manual electronic invoices by the date set by my supervisor and clearing the back log of claims on file.
Ruth Dyke Skills
Telecommunications
Managed Services
Customer Service
Customer Experience
Pre Sales
Customer Satisfaction
Microsoft Office
It Service Management
Teamwork
Service Delivery
Project Delivery
Project Coordination
Focused Professional
Adaptable
Work Well Under Pressure
Quote Preparation
Product Ordering
Tenacious Work Ethic
Prioritize Workload
Computer Literate Performer
Ip Vpn
Telephone Manner
Deliveries
Retail
Client Liason
Sales
Itil
Voip
Quotations
Performance Motivation
Salesforce.com
Ip
Unified Communications
Management
Prince2
Prince Practitioner
Internet Protocol
Sc Clearance
Account Management
Customer Relationship Management
Project Planning
Ruth Dyke Education Details
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Hobart High SchoolGcse A*-C
Frequently Asked Questions about Ruth Dyke
What company does Ruth Dyke work for?
Ruth Dyke works for Landal Greenparks Uk
What is Ruth Dyke's role at the current company?
Ruth Dyke's current role is Business and Systems Support Coordinator.
What is Ruth Dyke's email address?
Ruth Dyke's email address is ru****@****s.co.uk
What is Ruth Dyke's direct phone number?
Ruth Dyke's direct phone number is +4478026*****
What schools did Ruth Dyke attend?
Ruth Dyke attended Hobart High School.
What are some of Ruth Dyke's interests?
Ruth Dyke has interest in Children, Using Film And Digital Media, Animal Care, Education, Reading, Photography, Music, Disaster And Humanitarian Relief, Health, Animal Welfare.
What skills is Ruth Dyke known for?
Ruth Dyke has skills like Telecommunications, Managed Services, Customer Service, Customer Experience, Pre Sales, Customer Satisfaction, Microsoft Office, It Service Management, Teamwork, Service Delivery, Project Delivery, Project Coordination.
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