Develop and maintain customer relationships across, email phone and social media.- Develop and coordinate CRM Strategy- Actively listen and resolve customers complaints ensuring and to ensure that the issue has been resolved and closed off.- Update the customer relationship management system on an ongoing basis- Analyse Customer feedback and provide direction so we are continuously improving Provide a professional administration service within the office and support all teams as required.- Handle client queries in a prompt and efficient manner- Creating and maintaining a variety of databases for all areas of the business- Manage reporting and operational tasks on behalf of the team- Design of promotional material for events and day to day activity-Client account portals: Liaising with developers to ensure that the software is up to date and maintained in the office site across all the company’s ordering portals.