Key Account Manager (Construction Sector)
CurrentPromoted 3x within a progressive trajectory, I now lead a multicultural team in orchestrating multimillion-dollar Key Account Planning & Operational Strategy for a diverse portfolio of 50 accounts. The portfolio spans industries from FMCG e.g. Unilever and Coca-Cola Beverages Africa to Construction and Infrastructure projects for Nairobi Expressway, SGR Phase I & II and more. My role includes devising strategies to enrich new sales growth, client engagement and exploit growth opportunities to grow market share, revenue and profitability. I also drive customer success, CAPEX/Investment Business Cases and operational KPIs in HSSEQ, Legal and Regulatory. Some of my achievements include:✦ Significantly improved service quality ratings by leading a collaborative, multi-year Client Engagement Strategy including top-to-top meetings, sectoral networking events, co-partnering on HSSEQ Procedures & CSR.✦ Eliminated perennial debt within complex government and military stakeholder relationships through rigorous account reconciliations, strategic sponsorship of key client events and arranging top-to-top engagements.✦ Unleashed a significant market opportunity in the paint manufacturing sector, generating over $10 million annually by advocating for stalled customer levy refunds from the Kenya Revenue Authority.✦ Achieved remarkable growth in the Chinese market segment, elevating market share by 15% and increasing revenue by 19% from a target of $3.2 million to $3.7 million. ✦ Recipient of the Stellar Performance Award, an MD commendation for attaining the highest annual lubricants sales in B2B from an average of 780,000L to 1,000,000L; attained 98% CSAT by providing exemplary service which led to contract renewal.✦ Delivered 108%, 5-Year revenue growth to $10 Mn through Enterprise Account Management Strategy including upselling/cross-selling and expansions into adjacent verticals.For additional information about my contributions, feel free to request my CV.
