Ruth T. Hoffman Email & Phone Number

I am an Information Technology professional who actively participates in and contributes to all phases of the software development life cycle (SDLC) from idea through implementation. I have a talent for explaining technical processes in layman’s terms that enables me to bridge the gap with non-technical stakeholders.I ask the right questions to pinpoint user needs and identify root causes of application problems. I am a keen analyst who leverages all available data, information and resources to assess production issues and resolve defects. I use this powerful combination to minimize risk, resolve defects quickly, and optimize user satisfaction.I have implemented several application upgrades and conversions. I have been a “go to” resource for ongoing application support. My team efforts have resulted in significant productivity enhancements and more than $10M in savings.My experience is in technology and systems for the life insurance industry. I have a strong interest in the healthcare and biotechnology spaces. I look forward to helping an organization to improve its user satisfaction and reduce costs.Keywords: Business Systems Analyst, Application Support Analyst, Mainframe, SQL, problem solving, Waterfall and Agile methodologiesSpecialties: • Requirements gathering • Functional specifications• Testing• Using appropriate terminology with stakeholders• Root cause analysis• Go-to resource for problem resolution• Sarbanes-Oxley (SOX)

Listed skills include Sdlc, Requirements Gathering, Testing, Databases, and 42 others.

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  Binghamton University

  Ba