Ian Rutter Email and Phone Number
I bring a strong understanding of technology and information security, coupled with customer service skills. My experience at Roswell Park Cancer Institute has honed my ability to troubleshoot software, hardware, and network connectivity issues while maintaining excellent customer service. I am currently studying at Utica University to obtain my bachelors in Cybersecurity and will be continuing education to further advance my knowledge.
Roswell Park Comprehensive Cancer Center
View- Website:
- roswellpark.org
- Employees:
- 2726
-
Help Desk AnalystRoswell Park Comprehensive Cancer Center Apr 2022 - PresentBuffalo, New York, United StatesTroubleshoot Active Directory (AD) accounts and software for employees, including Microsoft Office365, Adobe, VMWare, Citrix, Cisco VPN. Provide outstanding customer service while resolving technical issues promptly. Manage service tickets using ServiceNow. Diagnose and resolve software, hardware, and network connectivity issues within a fast-paced work environment. Collaborate with cross-functional teams to ensure seamless operations. Assisted with the migration of Multi-factor Authentication from RSA SecureID to Microsoft Authenticator -
Help Desk AnalystZones, Llc Mar 2021 - May 2022Buffalo, New York, United States• Performing technical customer support for New York State employees and general public• Provides level 1 troubleshooting for user accounts, software such as Microsoft Office365, VMware, Adobe,PC and hardware and network connectivity issues• Providing customer service within a fast-paced work environment• Creating service tickets for customers using data entry software• Escalating more complex service tickets to second level technicians when necessary• Navigating knowledge databases to quickly provide solutions -
Supervising Field TechnicianCajo Enterprises Apr 2019 - Mar 2021• Servicing car dealerships providing photography and videography for dealership inventory• Produce and provide informational window labels per car• Use of different software’s for photography, videography, data entry and inventory management• Providing customer service to clients to keep good standing client relations and exceed expectations• Provide the employees with help based off the current objective and trained all new employees
Ian Rutter Education Details
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Cybersecurity
Frequently Asked Questions about Ian Rutter
What company does Ian Rutter work for?
Ian Rutter works for Roswell Park Comprehensive Cancer Center
What is Ian Rutter's role at the current company?
Ian Rutter's current role is IT Service Desk at Roswell Park Comprehensive Cancer CenterBS Cybersecurity Student at Utica College.
What schools did Ian Rutter attend?
Ian Rutter attended Utica College.
Who are Ian Rutter's colleagues?
Ian Rutter's colleagues are Michael Bax, Howard Gale, Eileen Purcell, Jane Arcadi, Tatiana Kluckhohn, Michelle Stanfield, Fadi Darwiche.
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