Troubleshoot Active Directory (AD) accounts and software for employees, including Microsoft Office365, Adobe, VMWare, Citrix, Cisco VPN. Provide outstanding customer service while resolving technical issues promptly. Manage service tickets using ServiceNow. Diagnose and resolve software, hardware, and network connectivity issues within a fast-paced work environment. Collaborate with cross-functional teams to ensure seamless operations. Assisted with the migration of Multi-factor Authentication from RSA SecureID to Microsoft Authenticator

• Performing technical customer support for New York State employees and general public• Provides level 1 troubleshooting for user accounts, software such as Microsoft Office365, VMware, Adobe,PC and hardware and network connectivity issues• Providing customer service within a fast-paced work environment• Creating service tickets for customers using data entry software• Escalating more complex service tickets to second level technicians when necessary• Navigating knowledge databases to quickly provide solutions

• Servicing car dealerships providing photography and videography for dealership inventory• Produce and provide informational window labels per car• Use of different software’s for photography, videography, data entry and inventory management• Providing customer service to clients to keep good standing client relations and exceed expectations• Provide the employees with help based off the current objective and trained all new employees