Ru Williams Email & Phone Number

Supervise and provide support for managing daily business operations of the global Reconciliation teams. Responsible for the review of both Travel Stock and Hospital Consignment reconciliation audit packets created by the Reconciliation teams to ensure accuracy and timely analysis.

Mountain View

Budget manage timely creation of vendor contracts and purchase orders through close partnerships with Legal / Finance/ Supplier Sourcing to manage external vendors.

South San Francisco, California

Liaison between patients, providers, MDs, distributors and insurance carrier to assure services are provided. Provided customer focused reimbursement support to patients, pharmacists, physicians and internal sales force. Educate, informs, and assists patients and providers to navigate through the reimbursement process for the assigned product.

San Jose

Manage and lead the US Customer Service Team by providing leadership and direction for the delivery of pre and post sales services and support to customers, field sales and third party manufacturer’s reps. A key member of the Sales Operations and Customer Service management team contributing to decisions, plans and implementation of processes, metrics and tools in support of customer interfacing, end-to-end order entry through successful customer receipt of goods and services; service delivery and sales support. Partnering with the global Customer Service and Sales Operations management team.

Pleasanton, Ca

Customer Service ManagerResponsible for the management of primary functional areas of Commercial Operations support: Customer Service, Order Administration, and Sales Administration. * Implementation lead of ERP/CRM transition for all Sales related functions relating to customer service and database management/reports. *Oversee the timely processing of customer sales purchase orders, handling customer communications (inquiries /complaints), and efficient timely delivery of Sales activities and metrics. * Main liaison between Customer Service, Field Sales, Accounting and Manufacturing departments to ensure and promote effective synergies essential to performing related cross functional job responsibilities* Partner with all departments in regards to back office operations to improve operational systems, processes and policies in support of organizations mission -- specifically,support better management reporting, information flow and management, business process and organizational planning, contract administration

San Rafael

Managed, expanded and built a Sales Support/ Inside Sales organization through a combined working relationship across all Geo’s amongst a team of individuals to provide back office administrative services and support for global accounts with Autodesk direct purchasing agreements.

Managed a team of sales account and sales development managers focused on meeting or exceeding sales quotas within the corporate, education and government markets for U.S and Canada

San Mateo

Recruited, screened interviewed and evaluated possible candidates for temporary and full time employment. Payroll