Rose Valenzuela Email & Phone Number

San Ramon, Ca, Us

Led successful major product release for the Accela Civic Platform, a leading Civic Tech solution with over 2,100 enterprise customers.• Led strategic initiatives and aligned product roadmap with business objectives• Product owner for multiple onshore and offshore agile scrum teams • Gathered requirements, conducted customer research and designed new features• Guided cross-functional team of designers and developers to improve existing products and launch new features• Translated feature enhancements into user stories and acceptance criteria (JIRA)• Generated customer analytics and product usage to identify business and roadmap opportunities• Provided marketing messaging and communications around product launch• Transferred product expertise company-wide and to customers

San Ramon, Ca, Us

Responsible for enabling and supporting staff and partners to sell, scope and deliver cloud implementations of Accela Civic Platform solutions. Accountable for developing complete and standard turn-key Platform solution templates • Manage product template configuration content by assessing and prioritizing cross-departmental staff and customer requests• Conduct internal and external stakeholder interviews to recognize the product template gaps and future improvements• Record and analyze use cases provided by customers and staff to understand business requirements to further enhance product template configuration set• Showcase product features and lead knowledge transfer sessions at company events to customers and partner networkProduct owner of innovative On-Demand Pet Licensing solution• Utilize agile methodology and lean product development to develop minimal viable product (MVP)• Closely collaborate with product designers and engineering teams to facilitate solution design and product release schedule• Gathered business requirements by researching municipal processes and conducting interviews • Developed use cases and user personas to decipher and understand the business process and requirementsParticipated in product design activities that generated user friendly solutions providing clear end-user benefits and differentiation from competitor products. Activities include Permitting Solution and next generation Productivity Mobile App.Developed Platform product demonstration script narratives, use cases and supplementary video recording to enhance staff and partner product knowledge and improve the sales demonstration process.

San Ramon, Ca, Us

Responsible for delivering classroom training to staff, customers and partners for both high level administrators and daily staff users during project implementations. Develop training collateral, such as instructional guides, course curricula and video tutorials.• Identify customer expectations and requirements to develop concise, logical training curriculum for optimal project results• Collect customer feedback about product inadequacies and shared information and use cases with product teams • Develop new and update existing training collateral for Platform solutions coinciding with product releases

New York, Ny, Us

• Develop course curriculum, outlines and instructional materials including but not limited to class workbooks, quick reference guides and student testing materials.• Design and deliver training courses in traditional classroom and online sessions• Analyze and document client training requirements and processes to develop and deliver a tailored, informed training program• Provide onsite and WebEx software demonstrations for existing customers and prospects to increase product knowledge and awareness• Configure software application to fit client business processes

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