Rose Valenzuela Email & Phone Number

San Ramon, CA, US

• Led successful major product release for the Accela Civic Platform, a leading Civic Tech solution with over 2,100 enterprise customers.
• Led strategic initiatives and aligned product roadmap with business objectives
• Product owner for multiple onshore and offshore agile scrum teams
• Gathered requirements, conducted customer research and designed new features
• Guided cross-functional team of designers and developers to improve existing products and launch new features
• Translated feature enhancements into user stories and acceptance criteria (JIRA)

San Ramon, CA, US

• Responsible for enabling and supporting staff and partners to sell, scope and deliver cloud implementations of Accela Civic Platform solutions. Accountable for developing complete and standard turn-key Platform.
• Manage product template configuration content by assessing and prioritizing cross-departmental staff and customer requests
• Conduct internal and external stakeholder interviews to recognize the product template gaps and future improvements
• Record and analyze use cases provided by customers and staff to understand business requirements to further enhance product template configuration set
• Showcase product features and lead knowledge transfer sessions at company events to customers and partner networkProduct owner of innovative On-Demand Pet Licensing solution
• Utilize agile methodology and lean product development to develop minimal viable product (MVP)

San Ramon, CA, US

• Responsible for delivering classroom training to staff, customers and partners for both high level administrators and daily staff users during project implementations. Develop training collateral, such as instructional.
• Identify customer expectations and requirements to develop concise, logical training curriculum for optimal project results
• Collect customer feedback about product inadequacies and shared information and use cases with product teams
• Develop new and update existing training collateral for Platform solutions coinciding with product releases

New York, NY, US

• Develop course curriculum, outlines and instructional materials including but not limited to class workbooks, quick reference guides and student testing materials.
• Design and deliver training courses in traditional classroom and online sessions
• Analyze and document client training requirements and processes to develop and deliver a tailored, informed training program
• Provide onsite and WebEx software demonstrations for existing customers and prospects to increase product knowledge and awareness
• Configure software application to fit client business processes

US