In this multifaceted role, I ensure seamless operations across various departments:Order Management: Oversee order controlling, ensuring accuracy and timely processing.Customer Communication: Serve as a direct point of contact, addressing inquiries and providing top-tier support.Sales Support: Assist the sales team with administrative tasks and client follow-ups.Scheduling: Coordinate and manage appointments for both internal teams and customers.Inventory Checks: Verify and process all incoming items to maintain stock integrity.Digital Presence: Manage the company website and social media platforms, enhancing brand visibility and engagement.This role has allowed me to hone my organizational, technical, and interpersonal skills while contributing to the company's success.

Shipping, Receiving & Service | Nike EMEA, HilversumManaged the full spectrum of shipping and receiving operations at Nike’s EMEA headquarters. Collaborated with an experienced team to handle everything from mail and parcels to large-scale pallets, ensuring efficient global logistics. Embraced the opportunity to transition into a dynamic new field, gaining valuable experience in high-paced international operations.

International Support & Product Specialist | Guitars & AccessoriesProvided expert support and guidance for all guitar-related products and accessories, delivering top-tier customer service via email and phone. Worked closely with a dedicated team focused on ensuring exceptional customer experiences, always striving to meet the highest service standards.

Player Support Specialist (DE/NL/EN)Handled player support across German, Dutch, and English channels, focusing on bug documentation, addressing player concerns, and managing online message boards to maintain a positive community environment. Collaborated closely with a fantastic team, going beyond traditional support by working directly with other departments to improve overall player experiences.

Junior Customer Support SpecialistDeveloped expertise in Greyhound and Zendesk, supporting various e-commerce operations. Responsibilities included handling accounting tasks, fraud prevention, and analyzing customer behavior patterns to enhance service efficiency. Gained valuable experience in a dynamic and fast-paced environment.

Sales Associate | Customer Satisfaction & OperationsFocused on delivering exceptional customer satisfaction while developing new programs and improving organizational structures within the storage facility. Played a key role in streamlining operations and enhancing overall efficiency.

Trainee Salesman | Musical InstrumentsSpecialized in selling musical instruments while gaining hands-on experience in event management, execution, and marketing. Developed a well-rounded skill set in both sales and event coordination within the music industry.