Robert Adger-Barton, Pmp, Csm Email & Phone Number

Allen, Tx

Serve as primary point of contact for global delivery service operations. Manage multiple external vendor organizations and individual consultants globally, coordinating personnel assignments to perform customer facing operations. In collaboration with internal account managers, sales engineers, and other key individuals at all management levels, assuring prompt, professional support scheduling global delivery service activities. Other responsibilities include auditing project management… Show more Serve as primary point of contact for global delivery service operations. Manage multiple external vendor organizations and individual consultants globally, coordinating personnel assignments to perform customer facing operations. In collaboration with internal account managers, sales engineers, and other key individuals at all management levels, assuring prompt, professional support scheduling global delivery service activities. Other responsibilities include auditing project management plans, purchase order creation, and invoicing for all projects. Show less

Serve as primary point of contact for customer service affecting issues and interaction. Manage 7customer accounts—including 2 Tier 1/HVA—and SLAs per contractual values. In collaboration with technical manager, supervise support personnel to ensure service issues are addressed, categorized, and prioritized accurately and per contract. Escalate critical issues to ensure timely and complete resolution through Tier 1, 2, and 3 engineering. Work with deployment managers, sales representatives, and… Show more Serve as primary point of contact for customer service affecting issues and interaction. Manage 7customer accounts—including 2 Tier 1/HVA—and SLAs per contractual values. In collaboration with technical manager, supervise support personnel to ensure service issues are addressed, categorized, and prioritized accurately and per contract. Escalate critical issues to ensure timely and complete resolution through Tier 1, 2, and 3 engineering. Work with deployment managers, sales representatives, and executive directors to deliver correct and effective customer-purchased solutions. Provide KPI informational metrics weekly for internal executive team and annually for customer review. Key Accomplishments:Maintain effective communication and working relationships with multiple departmental teams to ensure projects remain on point and on task. Facilitate requirements gathering/prioritization workshops with business and technical teams to identify appropriate resources needed and ensure timely completion of activities Show less

Plano, Texas

Serve as primary point of contact for customer service affecting issues and interaction. Manage 7customer accounts—including 2 Tier 1/HVA—and SLAs per contractual values. In collaboration with technical manager, supervise support personnel to ensure service issues are addressed, categorized, and prioritized accurately and per contract. Escalate critical issues to ensure timely and complete resolution through Tier 1, 2, and 3 engineering. Work with deployment managers, sales representatives, and… Show more Serve as primary point of contact for customer service affecting issues and interaction. Manage 7customer accounts—including 2 Tier 1/HVA—and SLAs per contractual values. In collaboration with technical manager, supervise support personnel to ensure service issues are addressed, categorized, and prioritized accurately and per contract. Escalate critical issues to ensure timely and complete resolution through Tier 1, 2, and 3 engineering. Work with deployment managers, sales representatives, and executive directors to deliver correct and effective customer-purchased solutions. Provide KPI informational metrics weekly for internal executive team and annually for customer review. Key Accomplishments:Maintain effective communication and working relationships with multiple departmental teams to ensure projects remain on point and on task. Facilitate requirements gathering/prioritization workshops with business and technical teams to identify appropriate resources needed and ensure timely completion of activities Show less

Plano, Texas

Serve as primary point of contact for customer service affecting issues and interaction. Manage multiple customer accounts—including 2 Tier 1/HVA—and SLAs per contractual values. In collaboration with technical manager, supervise support personnel to ensure service issues are addressed, categorized, and prioritized accurately and per contract. Escalate critical issues to ensure timely and complete resolution through Tier 1, 2, and 3 engineering. Work with deployment managers, sales… Show more Serve as primary point of contact for customer service affecting issues and interaction. Manage multiple customer accounts—including 2 Tier 1/HVA—and SLAs per contractual values. In collaboration with technical manager, supervise support personnel to ensure service issues are addressed, categorized, and prioritized accurately and per contract. Escalate critical issues to ensure timely and complete resolution through Tier 1, 2, and 3 engineering. Work with deployment managers, sales representatives, and executive directors to deliver correct and effective customer-purchased solutions. Provide KPI informational metrics weekly for internal executive team and annually for customer review. Key Accomplishments:Maintain effective communication and working relationships with multiple departmental teams to ensure projects remain on point and on task. Facilitate requirements gathering/prioritization workshops with business and technical teams to identify appropriate resources needed and ensure timely completion of activities Show less

Plano, Tx

 Managing people for programs or projects involving department or cross-functional teams focused on the delivery of an internal project through the design process to completion. Responsible for overseeing plans and directing schedules as well as project budgets. Responsible for monitoring the program/project from initiation through delivery, interfacing with “internal customer” or department personnel. Organizing project activities that may require interdepartmental meetings and communication… Show more  Managing people for programs or projects involving department or cross-functional teams focused on the delivery of an internal project through the design process to completion. Responsible for overseeing plans and directing schedules as well as project budgets. Responsible for monitoring the program/project from initiation through delivery, interfacing with “internal customer” or department personnel. Organizing project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints. Assigning and monitoring work of technical personnel, such as systems analysis and programmers, providing support and interpretation of instructions/objectives. Continuously engaging and overseeing the work of external vendors. Selecting, developing, and evaluating personnel to ensure the efficient operation of the function. Directly responsible for accurately forecasting over $120 million in revenue between the dates of 2007 & 2013 PMI Certification Show less

 Oversees pre-sale and/or post-sale support of company products/systems. Provides technical support in sales presentations, product demonstrations, installations and maintenance of company products to ensure that the system is functioning according to specifications. Provides answers to customer inquiries concerning system software and applications. Provides software development and consultation to prospective users. May build mini-applications based on customer requirements to demonstrate… Show more  Oversees pre-sale and/or post-sale support of company products/systems. Provides technical support in sales presentations, product demonstrations, installations and maintenance of company products to ensure that the system is functioning according to specifications. Provides answers to customer inquiries concerning system software and applications. Provides software development and consultation to prospective users. May build mini-applications based on customer requirements to demonstrate feasibility of the applications. Awarded 3 Gold Medal awards for outstanding performance Directly responsible for deploying 250+ Telecommunication monitoring systems in the southeast region of the United States. Show less

 Managing all European accounts, insuring Customer Satisfaction is maintained while handling all technical support requests regarding proprietary hardware & software. Tracefile analysis using Network General/NetScout proprietary software & hardware. Subject Matter Expert for Sniffer software. Most Valuable Employee awarded for 2006 CCNA Certification

End user support.

Associates Of Electrical Engineering, System, Networking, And Lan/Wan Management/Manager

A.S, Electrical Engineering

Electrical Engineering

Education record

Activities and Societies: Emotional Intelligence courses