Roberto Oliveira Email and Phone Number

Product specification with vision document, Testing for bug fixes and new features, Customer support for new requests, Website changes via HTML.

Website optimization using A/B testing with Google Analytics and Google Optimize, achieving a reduction in the cost of acquiring new customers. User behavior analysis with Hotjar to propose website enhancements, enhancing the user interface. Active participation in Scrum as a Scrum Master to prioritize sprint tasks aligned with company objectives. Testing the website in a staging environment before production to simulate user errors, thereby enhancing the quality of newly launched features… Show more Website optimization using A/B testing with Google Analytics and Google Optimize, achieving a reduction in the cost of acquiring new customers. User behavior analysis with Hotjar to propose website enhancements, enhancing the user interface. Active participation in Scrum as a Scrum Master to prioritize sprint tasks aligned with company objectives. Testing the website in a staging environment before production to simulate user errors, thereby enhancing the quality of newly launched features. Direct involvement as a credit consultant for property-backed loans and financing. Show less

Server monitoring, Document organization, Network maintenance, English customer support, Overnight incidents, SQL server monitoring, Creation of KBs and network procedures, Backup maintenance, Experience with Papertrail and scheduled task monitoring. Maintenance of machines and servers using IT.

App testing; product specification; bug reports; translations from English, French, and Spanish; and content creation for games.