Roland V.'T Kruys Email & Phone Number

Copenhagen, Capital Region, Denmark

Duties include:• Identifying and acting on opportunities to improve and update software and systems• Managing and reporting on allocation of IT budget• Providing direction for IT team members• Identifying opportunities for team training and skills advancement• Developing and implementing IT policy and best practice guides for the organisation• Designing training programs and workshops for staff• Plan and manage IT Infrastructure projects (migrating VMware & Hyper-V VMs into Azure, migrating Microsoft 365 tenants)• Plan, build, deploy and manage Mobile Device Management (Global IT)• Plan, build, deploy and manage Windows Server Infrastructure and VMware Infrastructure• Deploy and manage Meraki Wi-Fi Infrastructure for Danish Region• Plan, Design and Manage ISMS for ISO 27001 certificationPrincipal Accountability:• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages• Coaching/Managing the Technical Support Engineer (1st, 2nd & 3rd level)• Purchasing ICT equipment• IT Service Management• Business Continuity (Strategy, Plan, Policy and Procedures)

Copenhagen Area, Capital Region, Denmark

Duties include:• Plan, build, deploy and manage Microsoft Windows Server 2016• Manage Active Directory (GPO, User & Computer Management)• Manage A10 Networks (Firewall and Load Balancing)• Manage Zabbix Monitoring• 3rd level support for Infrastructure questionsPrincipal Accountability:• IT Service Management (documenting and maintaining Work Instructions and Procedure)

Copenhagen Area, Capital Region, Denmark

Ringsted, Denmark

Duties include:• Plan and manage IT Infrastructure projects (Migration Exchange 2010 to Exchange 2016: moving to new hardware, preparing migration Exchange 2010 to Exchange 2016)• Plan, build, deploy and manage Microsoft Exchange/Office 365 (create/maintain documentation)• Plan, build, deploy and manage CommVault Simpana (email archiving)• Plan, build, deploy and manage APC UPS Infrastructure for Nordic Region (create/maintain documentation)• Plan, build, deploy and manage MS SQL 2008 R2/2012 Infrastructure (Nordic Region)• Plan, build, deploy and manage Mobile Device Management (IT Global)• Plan, build, deploy and manage Windows Server Infrastructure and VMware Infrastructure• Plan, build, deploy and manage AeroHive Wi-Fi Infrastructure for Nordic Region (ACO Nordic Group)• Plan, build, deploy and manage Windows Server Update Services (IT Global)• 3rd level support for Infrastructure questions (IT Global)• 3rd level support for regional branch offices (Nordic: Denmark, Sweden, Finland, Norway)• 3rd level support for regional branch offices (Baltic: Estonia, Latvia, Lithuania)• 3rd level support for regional branch offices (Poland)• Internal support for ACO Data Centers (Germany)Principal Accountability:• Coaching/Managing the Technical Support Engineer (1st & 2nd level)• Purchasing ICT equipment (authorizing invoices)• IT Service Management (documenting and maintaining Policy and Procedure)• Business Continuity (Strategy, Plan, Policy and Procedures)

Brøndby, Denmark

Cherrywood, Ireland

Duties include:• Responsible for the design, implementation, administration and operation of Secure Enterprise and Client Solutions technical documentation and training programs, practices and procedures to all levels of personnel • Will develop programs and practices to identify developmental needs • Provide on-going consultation on training and development research, learning theory, motivation theory, and new materials, methods and techniques • Responsible for providing technical support to customers on operation or maintenance of Dell server products • Assist phone customers by diagnosing problems and providing resolutions for technical and service issuesPrincipal Accountability• Troubleshoot technical issues with servers (hardware and software) in order to resolve customer issues • Follow up with customers via phone and email to ensure a total solution for their technical issues • Escalate calls, as appropriate, to the respective group for higher level technical supportComplexity• Work on highly complex customer technical issues requiring sound judgment in order to resolve problems and provide recommendations • Devise creative and innovative approaches where established criteria do not exist • Make significant decisions having considerable impact on normal operations, profitability, and/or reputation of Dell • Receive training on all new AES products (regardless of platform) • Be able to effectively communicate through verbal and written meansProducts to support in this role: Dell KACE K1000, K2000 and K3000 series

Cherrywood (Ireland)

Principle duties and responsibilities:- Actively supporting the customer in all aspects through problem resolution keeping customer informed throughout life of incident.- Identifying and resolving issues affecting customer's Dell server products e.g. PowerEdge Series, Blades & Enclosures, utilizing the tools available and resourcing necessary support staff.- Clearly and concisely logging and tracking details of solutions provided to resolve customer issue- Applying diagnostic techniques to identify problems, investigating (possible) causes and recommending solutions to correct failures and sending out action plans.- Documenting problems in the support solution database for diagnostics and solution implementation.- Performing case management functions as required to keep cases up to date and accurate.- Advising customers within procedural guidelines to ensure a complete solution to their technical or service questions.- Identifying, performing research and providing input on unique or recurring customer problems.- Focusing on delivering a positive customer experience according to Dell standards.- Providing timely response to customer escalations with appropriate notification to all required parties- Excellent knowledge of server hardware (including SCSI, RAID and I/O topology)- Working knowledge of storage hardware (including clustering, etc.)- Working knowledge of networking (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions and network load balancing)- Knowledge of current Server Operating systems (Windows, Linux, Esx, Etc.)- Knowledge of systems management software- Excellent communication skills

Leixlip, Ireland

Providing (Tier 1) support towards customers of Microsoft, which are (Gold) Certified partners, holding Professional, Software Assurance and/or Pay-per-Incident contracts. My support is for the area Microsoft OS Platforms and certain Microsoft Server products (ie SCCM). Most common issues to support are: troubleshooting Active Directory (Windows Server 2003, 2008 and 2012), Hyper-V and Remote Desktop Services.

Leixlip, Ireland

Providing (Tier 1) support towards customers of Microsoft and HP, which are (Gold) Certified partners, holding Professional, Software Assurance and/or Pay-per-Incident contracts. My support is for the area Microsoft OS Platforms and certain Microsoft Server products (ie SCCM). Most common issues to support are: troubleshooting Active Directory (Windows Server 2003, 2008 and 2012), Hyper-V and Remote Desktop Services.

Providing ICT services for the SMB market. Delivering complete solutions to create a ICT infrastructure, that is Build for Tomorrow.

Amsterdam Area, Netherlands

Maintaining Microsoft server environments for several clients of Getronics. Coordinating daily tasks, such as antivirus and backup servers. Writing, documenting and screening PID-documents and RfCs. Providing assistances with security issues or tasks.

Providing 1st level support

Eindhoven Area, Netherlands

Providing ICT support in general (server and workplace management), installation of a new ICT infrastructure (SBS 2003, Windows XP, Cisco UC500, VoIP and VPN)

Eindhoven Area, Netherlands

Provide 1st level support

Provide 2nd level support

Provide 2nd level support

Providing 2nd level IT support

Providing 2nd level IT Support for workplaces, participating in ICT projects (migration to Windows 2000 server environment)

Wezep, Netherlands

Performing the following duties:- military police functions for the Dutch Armed Forces- policing duties at sites under the control of the Ministry of Defence

Disaster Recovery Professional (Edrp)

Learning how to develop BC/DR plans, secure data by putting policies and procedures in place and how to recover and restore business.

Microsoft Certified Solutions Expert (Mcse), Productivity

Charter

Microsoft Certified Solutions Expert (Mcse), Cloud Platform And Infrastructure

Charter

Danish, Skills Of Reading, Writing, Listening, Speaking And Use Of Language (Grammar)., Level 1

A 14 week beginners course in Danish.

Milestone Advanced Certification, Milestone Xprotect Advanced

Activities and Societies: Milestone XProtect Corporate 2014 Milestone XProtect Expert 2014Designing, Installing, Configuring & Maintaining.

Microsoft Certified Solutions Expert (Mcse), Messaging

70-341 Core Solutions of Microsoft Exchange Server 2013 70-342 Advanced Solutions of Microsoft Exchange Server 2013

Microsoft Certified Technology Specialist (Mcts), Administering And Deploying System Center 2012 Configuration Manager

70-243 Administering and Deploying System Center 2012 Configuration Manager

Microsoft Certified Solutions Expert (Mcse), Server Infrastructure

70-413 Designing and Implementing a Server Infrastructure 70-414 Implementing an Advanced Server Infrastructure

Microsoft Certified Solutions Associate (Mcsa), Windows Server 2012

70-410 Installing and Configuring Windows Server 2012 70-411 Administering Microsoft Server 2012 70-412 Advanced Configuring Windows.

Microsoft Certified Technology Specialist (Mcts), Configuration Windows Server 2008 Active Directory

70-640 Configuration Windows Server 2008 Active Directory

Mbo, Apc Integrated Design Consultant

Designing and implementing solutions based upon APC infraStruXture products.

Mbo, Cisco Select Certified Partner: Smb Specialization

Designing and implementing solutions based upon Cisco products for small and medium business.

Microsoft Certified Technology Specialist (Mcts), Managing And Maintaining A Microsoft Windows Server 2003 Environment

70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment

Mbo, Apc Basis - Reseller

Provide advisory on maximum availability and performance of APC products and provide sales services to small and medium businesses

Microsoft Certified Systems Engineer (Mcse), Windows Nt 4.0

70-059 Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0 70-088 Implementing and Supporting Microsoft Proxy Server 2.0.

Module 1, Danish Language And Literature