Rhys Walsh-Tindall Email & Phone Number

Perth, WA, AU

Melbourne, Victoria, Australia

- Acted as a second-level point of escalation for the "Happiness" (Support)Team for product questions, issues, and clarifications. - Performed proactive and reactive monitoring, reporting, and escalation of non-reported issues across the Stile application.- Ensured the successful implementation and delivery of projects assigned to the Business Systems team.

Brisbane, Queensland, Australia

- Provided troubleshooting and escalation assistance to customers over the phone and e-mail, supporting the full range of Esri products available within Australia. - Acted as a point of communication for the escalation of Esri software issues through to Esri Inc in the US. - Delivered training as as both a main and co-trainer during multiple Esri training.

Melbourne, Victoria, Australia

After the completion of a secondment in the "Performance" camp, I made the decision to join the "Performance" camp full-time as a Delivery Lead. This primarily involved leading a team of engineers and ensuring a positive level of team health and engagement, as well as working with product managers, designers, and a tech lead to estimate, plan, and deliver.

Melbourne, Australia

Due to changes of the Product group structure, the CSE team was dissolved in late 2018. It was during this time I took on the responsibility of a product manager role on an engineering team within our "Engagement" camp. The main focus of this team was centered around prioritizing and actioning escalated bugs/issues and outstanding technical tasks, as well.

Melbourne, Australia

Initially joining a team of three other Customer Support Engineers, spread across various timezones, starting in the "CSE" team provided me with an opportunity to start building my understanding of the various software products offered by Culture Amp and the tech stack they were based on. Our primary objective within the team was to act as a conduit.

Toowoomba, Australia

Upon returning to university for my second semester, I was offered a role working one day a week for the Agriculture department at the University of Southern Queensland. After the end of the second semester, I was offered a full-time position over the Summer holidays. The primary technologies utilized in this role are: Angular 1.x (and Jasmine for.

New York, Nashville

Selected as one of four start-ups to be a part of the 2017 Nashville Project Music Accelerator, Hi Karl was a website, Facebook Messenger bot and Amazon Alexa skill developed over a period of 7 months to recommend nearby, available, and relevant music events happening for a user in their area. Officially live as a beta on Facebook Messenger in New York.

Queensland, Australia

Initially, I was brought onto site to Kogan Creek Power Station to create, develop and support a web application to interface with the condition monitoring database managed by the Kogan Creek Engineering team. After the project completion, I was then engaged to provide regular Level 1 and 2 IT support for the approximately 100 users on site. Further, I was.

Singapore

Soon after the opening of the Glow Singapore office I was offered a role working within their small, but flexible team. Initially working with the account managers and focused on developing quick response bug fixes and product training, I moved towards a more client-facing role where I was able to deal with our valuable clients directly. It was also in.

London, United Kingdom

After my 3 month internship period, I was offered a full-time role as a Software Developer within the Development team within Glow. For just under a year, I was submerged in the world of web development and working with the Facebook Ads API. Placed in charge of developing specific features and various bug fixes, I was working and learning constantly with.

London, United Kingdom

My first role after moving to London in 2013, I initially took part in a 5 week in-company bootcamp covering the basics of Facebook advertising, and began working with the Software Development team to implement new features and work on fixing bugs within The Glow Machine product.

Kogan Creek Power Station

After the completion of my Certificate IV, I was kept on within the IT department and was able to work full-time as an ICT contractor before departing to the UK.

Kogan Creek Power Station

I worked within this role at CS Energy to receive a Certificate IV in IT (Networking) studying externally through Sunshine Coast Institute of TAFE. Over the course of two years, I learned a substantial amount regarding user IT support, software and hardware maintenance across site, as well as backups, project management and managing client expectations.

I worked within this role part-time (one day a week) during my senior high school years to obtain a Certificate III in Business Administration while studying externally through Axiom College.

Bachelor’S Degree, It / Business (Dual Degree - Incomplete)

I studied at the USQ campus for a period, before making the decision to move to Melbourne and pursue full-time work for Culture Amp.

Year 12 Certificate Of Education