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Previously, I have worked as a Customer Support Engineer, Product Manager, and Senior Delivery Lead at Culture Amp, a tech company founded in 2009 in Melbourne, Australia, I have also assisted in co-founding a tech start-up based in the United States in a technical capacity, worked as an independent contractor through Workforce International at Kogan Creek Power Station, as well as worked in London and Singapore as a Software Developer at Glow Digital Media.As a result of my full-time traineeship at Kogan Creek Power Station, I also competed successfully in the WorldSkills Australia Regional and then National Competitions, where I won the gold medal in the PC & Network Support category.Operating Systems: - Windows XP, Vista and 7, 8.1, 10- Windows Server 2003, 2008, 2008 R2 and 2012, - Ubuntu 11, 13 and 15, Debian 6, Xubuntu 16.04- macOS 11.1Cloud Platforms:- Heroku, Digital Ocean, AWSDatabases:- MongoDB, PostgreSQL, MariaDBSoftware Monitoring Software:- Splunk, DataDog, New RelicLanguages/Frameworks: - Microsoft PowerShell, Python 2.7/3.5, JavaScript, Ruby on Rails, nodeJS, ReactRhys Walsh-Tindall 9 February 2023
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Operations EngineerStile EducationPerth, Wa, Au
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Support EngineerStile Education Apr 2022 - PresentMelbourne, Victoria, Australia- Acted as a second-level point of escalation for the "Happiness" (Support)Team for product questions, issues, and clarifications. - Performed proactive and reactive monitoring, reporting, and escalation of non-reported issues across the Stile application.- Ensured the successful implementation and delivery of projects assigned to the Business Systems team - covering a range of different domains (e.g. custom bots, Stile application, Salesforce).- Acted as the main responsible party for deploying changes to the production Salesforce instance, as well as one of the main contributors to the custom Salesforce Apex codebase in use.
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Software Support & Training ConsultantEsri Australia Mar 2021 - Mar 2022Brisbane, Queensland, Australia- Provided troubleshooting and escalation assistance to customers over the phone and e-mail, supporting the full range of Esri products available within Australia. - Acted as a point of communication for the escalation of Esri software issues through to Esri Inc in the US. - Delivered training as as both a main and co-trainer during multiple Esri training courses provided to a range of Esri Australia customers. -
Senior Delivery LeadCulture Amp Feb 2020 - Dec 2020Melbourne, Victoria, AustraliaAfter the completion of a secondment in the "Performance" camp, I made the decision to join the "Performance" camp full-time as a Delivery Lead. This primarily involved leading a team of engineers and ensuring a positive level of team health and engagement, as well as working with product managers, designers, and a tech lead to estimate, plan, and deliver new software features and improve existing functionality, most notably an MVP of "1-on-1 conversations" functionality delivered within 12 weeks. During this time I also continued as an on-call incident manager, as well as leading and implementing process changes to the issue triage and escalation process within our group of teams. Additionally, it was during the period of being a Delivery Lead I received a promotion and recognition of a "senior" title, based on my impact at the company during my tenure. -
Product ManagerCulture Amp Oct 2018 - Feb 2020Melbourne, AustraliaDue to changes of the Product group structure, the CSE team was dissolved in late 2018. It was during this time I took on the responsibility of a product manager role on an engineering team within our "Engagement" camp. The main focus of this team was centered around prioritizing and actioning escalated bugs/issues and outstanding technical tasks, as well as reducing the overall number of technical tasks by incorporating them as features within the product. After addressing these focuses, the team moved onto larger projects focused on improving the user experience of Culture Amps' "Engagement" product, as well as the "Performance" product during a 6-month secondment. It was also during this time that I began assisting with incident management, and joined the on-call rotation for incident managers.
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Customer Support EngineerCulture Amp Jan 2018 - Oct 2018Melbourne, AustraliaInitially joining a team of three other Customer Support Engineers, spread across various timezones, starting in the "CSE" team provided me with an opportunity to start building my understanding of the various software products offered by Culture Amp and the tech stack they were based on. Our primary objective within the team was to act as a conduit between the customer and product groups through diagnosing, triaging, and escalating issues to relevant product teams. In addition, we were also responsible for performing regular "technical tasks" in production environments, as well as writing and maintaining documentation of expected behaviour within the platform.
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Casual Web Developer - Agriculture DepartmentUniversity Of Southern Queensland Jul 2017 - Jan 2018Toowoomba, AustraliaUpon returning to university for my second semester, I was offered a role working one day a week for the Agriculture department at the University of Southern Queensland. After the end of the second semester, I was offered a full-time position over the Summer holidays. The primary technologies utilized in this role are: Angular 1.x (and Jasmine for testing), MySQL, and Python 2.7.I also worked in this role as a contractor for a period between July 2017 to January 2018, performing a major version revision of the CropARM tool. This was both across the React front-end, and node.js backend API.
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Co-Founder & Software DeveloperHi Karl Nov 2016 - Jul 2017New York, NashvilleSelected as one of four start-ups to be a part of the 2017 Nashville Project Music Accelerator, Hi Karl was a website, Facebook Messenger bot and Amazon Alexa skill developed over a period of 7 months to recommend nearby, available, and relevant music events happening for a user in their area. Officially live as a beta on Facebook Messenger in New York City after one month, Hi Karl quickly progressed through development on additional product platforms and opening to multiple additional cities over the progressing time-frame. Both a 'Festival' product (for finding the perfect lineup for upcoming summer festivals) and a 'Members' product (platform for music venues to sign up and allow users to message their Facebook Page to see upcoming concerts and buy 'memberships') were also developed over this time.
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Independent ContractorWorkforce International Group Pty Ltd May 2015 - Jun 2016Queensland, AustraliaInitially, I was brought onto site to Kogan Creek Power Station to create, develop and support a web application to interface with the condition monitoring database managed by the Kogan Creek Engineering team. After the project completion, I was then engaged to provide regular Level 1 and 2 IT support for the approximately 100 users on site. Further, I was re-engaged to work in the Warehousing/Purchasing department to manage, report on and expedite delivery of material spares that were required for the major overhaul of the power station during April/May. -
Product Solutions EngineerGlow Digital Media Sep 2014 - Feb 2015SingaporeSoon after the opening of the Glow Singapore office I was offered a role working within their small, but flexible team. Initially working with the account managers and focused on developing quick response bug fixes and product training, I moved towards a more client-facing role where I was able to deal with our valuable clients directly. It was also in Singapore that I started learning about the Twitter Ads API offering, eventually becoming a primary contact for Twitter advertising best practices, as well as having a comprehensive knowledge of the Glow Twitter product offering. -
Software DeveloperGlow Digital Media Nov 2013 - Aug 2014London, United KingdomAfter my 3 month internship period, I was offered a full-time role as a Software Developer within the Development team within Glow. For just under a year, I was submerged in the world of web development and working with the Facebook Ads API. Placed in charge of developing specific features and various bug fixes, I was working and learning constantly with the JavaScript and Python programming languages with a fantastic team of developers who I constantly collaborated with. Additionally, I was also assigned to work on various API breaking changes that were implemented quarterly by Facebook, which was especially challenging and rewarding.
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Software Development InternGlow Digital Media Jul 2013 - Oct 2013London, United KingdomMy first role after moving to London in 2013, I initially took part in a 5 week in-company bootcamp covering the basics of Facebook advertising, and began working with the Software Development team to implement new features and work on fixing bugs within The Glow Machine product.
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Ict ContractorCs Energy May 2013 - Jun 2013Kogan Creek Power StationAfter the completion of my Certificate IV, I was kept on within the IT department and was able to work full-time as an ICT contractor before departing to the UK. -
Full Time It Networking TraineeCs Energy May 2011 - Apr 2013Kogan Creek Power StationI worked within this role at CS Energy to receive a Certificate IV in IT (Networking) studying externally through Sunshine Coast Institute of TAFE. Over the course of two years, I learned a substantial amount regarding user IT support, software and hardware maintenance across site, as well as backups, project management and managing client expectations.
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Business Administration TraineeUniversity Of Southern Queensland Jan 2009 - Jun 2010I worked within this role part-time (one day a week) during my senior high school years to obtain a Certificate III in Business Administration while studying externally through Axiom College.
Rhys Walsh-Tindall Skills
Rhys Walsh-Tindall Education Details
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It / Business (Dual Degree - Incomplete)
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St Joseph'S College ToowoombaYear 12 Certificate Of Education
Frequently Asked Questions about Rhys Walsh-Tindall
What company does Rhys Walsh-Tindall work for?
Rhys Walsh-Tindall works for Stile Education
What is Rhys Walsh-Tindall's role at the current company?
Rhys Walsh-Tindall's current role is Operations Engineer.
What is Rhys Walsh-Tindall's email address?
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What schools did Rhys Walsh-Tindall attend?
Rhys Walsh-Tindall attended University Of Southern Queensland, St Joseph's College Toowoomba.
What skills is Rhys Walsh-Tindall known for?
Rhys Walsh-Tindall has skills like Powershell, Statistical Reporting, It Asset Management, Sql, It Helpdesk, Microsoft Technologies, Vmware, Windows Server, Sccm, Microsoft Exchange, Citrix, Active Directory.
Who are Rhys Walsh-Tindall's colleagues?
Rhys Walsh-Tindall's colleagues are Daniela White, Ikram Saedi, Chelsea Page-Saxton, Dev Mckenzie, Leah Jabornik, Marie Kinsey, Julianna J..
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