I left this role due to my wife relocating for her new position, we're now in the Merseyside area.As a charity store manager, I handle not only the daily operations but also the logistics that support multiple stores. This includes managing the logistics behind store stock flow and overseeing a dedicated house clearance business that supplies quality items to our shops. Leading a team of paid staff and volunteers, I manage everything from processing donations to designing attractive displays that draw in customers and boost sales.My role also involves managing store finances closely—tracking and analysing sales and sending out figures to the stores teams. Community engagement is another priority, building relationships with donors and making the store a welcoming space for everyone. I ensure we maintain health and safety standards, creating a safe and enjoyable environment for customers and staff alike. My ultimate goal is to maximise profits to further the charity’s mission, knowing that our work directly impacts those who need support the most.#FarleighHospice #StoreManagement #TeamBuilding #RetailStrategy

As the business manager of an ink, toner, and stationery supplies business, my responsibilities included overseeing daily operations and driving overall business growth. I managed inventory, ensuring popular products were always in stock while minimising excess. I set competitive pricing and developed promotions to attract both new and returning customers.Customer relations were a big part of my role—I worked to provide excellent service, resolve issues quickly, and build loyalty with regular clients. I also handled supplier negotiations to secure quality products at the best rates, keeping margins healthy. Financially, I tracked sales, managed budgets, and analysed trends to make informed decisions that boosted profitability.In addition, I focused on marketing and business development, using strategies to increase our reach and adapting to the latest industry trends. Overall, my goal was to maintain a well-run operation that met customer needs and drove steady growth.

(Covid Role)As the Customer and Trading Manager for both in-store and online home deliveries at Sainsbury’s, I oversee a seamless shopping experience across both areas. In-store, I’m responsible for stock levels, pricing, and promotions, ensuring displays are well-maintained and meet customer demand. I lead my team to deliver excellent customer service, handling any issues swiftly to keep the store running smoothly.For the online delivery department, I manage everything from order picking to coordinating home deliveries, ensuring orders are accurate and reach customers on time. I work closely with the team to keep our processes efficient and address any logistical challenges. My goal is to provide a convenient, reliable experience that meets customer needs both in-store and at their doorstep.

Oversee Home Delivery Operations:Manage the end-to-end home delivery process, ensuring timely and accurate order fulfilment.Coordinate with the store’s inventory and warehouse teams to ensure product availability and readiness for delivery.Customer Service & Communication:Act as the primary point of contact for customers regarding delivery queries, issues, and updates.Resolve any delivery-related complaints promptly, ensuring a high level of customer satisfaction.Communicate delivery schedules and changes effectively to customers.Inventory & Stock Management:Monitor stock levels to ensure product availability for delivery orders.Work with the inventory team to ensure accurate stock updates and minimise out-of-stock scenarios.Assist in coordinating stock replenishment based on delivery demand trends.Delivery Team Coordination:Manage the logistics team or third-party delivery partners to ensure efficient and cost-effective delivery.Monitor and track deliveries to ensure they are completed within the expected time frames.Ensure that delivery staff follow company policies and maintain a high standard of service.Order Tracking & Reporting:Track and analyse home delivery performance, identifying areas for improvement.Generate reports on delivery metrics such as time-to-delivery, customer satisfaction, and fulfilment errors.Use data to optimise routes, delivery times, and processes.Continuous Improvement:Identify and implement process improvements to streamline the delivery and fulfilment process.Stay updated on industry best practices and technological advancements in logistics and customer fulfilment.Customer Experience Enhancement:Ensure a seamless customer experience from order placement to delivery.Provide support for the smooth processing of returns or exchanges related to home deliveries.

Starting at Argos at the age of 16 as a Saturday Customer Advisor to overseeing the daily operations of the store as manager at 21, ensuring smooth and efficient functioning across all departments. This role involved managing the store team, driving sales, optimising stock levels, maintaining excellent customer service, and ensuring a positive shopping experience across both in-store and online platforms.Key Responsibilities:Team Leadership: Recruit, train, and manage store staff, fostering a positive, customer-focused environment.Sales & Profitability: Achieve sales targets and profitability goals by optimising the sales floor and promoting key products through use of planogramsStock Management: Oversee inventory control, ensuring products are stocked, organised, and displayed according to company standards.Customer Service: Resolve customer questions / complaints and ensure high levels of customer satisfaction through proactive service.Health & Safety Compliance: Ensure the store is compliant with health and safety regulations.Multi-Channel Operations: Coordinate in-store sales, van delivery and online orders, ensuring consistency in pricing, product availability, and delivery.Visual Merchandising: Oversee store layout and product displays to maximise sales opportunities.Reporting & Analytics: Monitor performance and generate reports to track sales, customer trends, and stock levels.Skills & Qualifications:Strong leadership and team management skills.Proven track record in retail sales and operations.Excellent communication and customer service skills.Ability to analyse sales data and drive performance improvements.Experienced with multi-channel retail operations