Wesley Phares Email & Phone Number

Charlotte, North Carolina, United States

- Provide tier 2 support for Mobile Application, Phone and Tablet Clocks at numerous cost centers- Image, configure and ship out Phone/Tablet Clocks for shipment to field locations upon request- Resolve requests received through Remedy ticketing system- Manage team inventory by coordinating with suppliers, internal management, accounting department and storage facility- Actively contributing in team projects to help improve and streamline the clock support process- Proactively reach out to end users to troubleshoot issues with clock compliance- Perform weekly audits of status discrepancies within the clock system to improve data quality

Remote

- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware by phone system.- Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.- Checked to ensure that appropriate changes were made to resolve customers' problems.- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Minami-Ku, Sakai City, Japan

- Privately taught between 1 to 4 students of various ages and background from a curriculum I created- Prepared students for upcoming English proficiency exams- Integrated online communications including but not limited to Teams, Zoom, Skype, and Discord to provide out of office learning opportunities

Shinjuku-Ku, Tokyo, Japan

- Taught classes of around 40 middle/elementary school students curriculum I planned- Worked with the appointed Japanese teacher to collaborate a learning environment for better Japanese & American native linguistics- Better prepared students for business relations with American companies through grammar improvement

Osaka, Osaka, Japan

- Teacher of English improvement for a group of 7 students at a prestigious school in Japan- Adhered to a pre-planned curriculum- Curated lesson plans to meet the English standards of the Osaka prefecture

Morgantown, West Virginia, United States

- Troubleshoot and resolve all issues involving the technology residing in the technology center- Possess the ability to work independently with minimal direction- Respond to and resolve tickets sent in through Remedy

Mytefl Certification - 120 Hours, Teaching English As A Second Or Foreign Language/Esl Language Instructor

- introduction to EFL - effective classroom management - language systems - teaching speaking - teaching listening - teaching writing.

Bachelor'S Degree, Multi-/Interdisciplinary Studies, General