Lead organizational strategy and revenue growth to drive profitability and advance mission to foster equitable social mobility through learning.► Developed 3 year strategic plan and 10 year vision, including direct, wide-spread and system impact focus.► Continued developing diversity, equity, inclusion, and belonging (DEIB) initiatives, leading to a 15% increase in diversity.► Grew partnerships with historically Black colleges and universities (HBCUs) over tenure as president to increase educational coaching at these institutions.► Led major technology transition from outsourced data analytics and insights product to internal platform based on Salesforce software. Expanded tech team to comprise in-house data analysis and integration engineers. ► Listened actively to employee needs and involved staff in organizational direction, reducing turnover rates to below 13%; during leadership transition met individually with each team member to incorporate employee voice into leadership strategy.

Executed 3-year business plan to boost financial performance as COO and managed daily CEO functions before achieving promotion to president of nonprofit educational coaching company with 250 employees across 30 states► Oversaw company conversion to 501(c)(3) nonprofit entity, guiding strategic vision and operational changes to pursue new revenue channels and shift focus from for-profit goals to public impact.► Captured cost savings by closing 2 office locations and transitioning national workforce to fully remote operations. Continued delivering highly effective coaching through exceptional remote team.

Oversaw strategic leadership of coaching delivery teams, which represented 70% of organization. Collaborated to develop and align employees on strategic plans to achieve company goals. Reviewed sales pipelines each week to accurately predict growth and equip teams with sufficient resources. ► Launched DEIB program and led concentrated effort to increase hiring of nonwhite talent nationwide to reflect diverse student populations and support coaches of color to be successful in roles.► Drove market expansion by collaborating to develop Capacity Building product with integrated change management to train higher education institution staff on InsideTrack coaching model. Created certification program and network of certified coaches that has now grown to 3,000 members.► Elevated change management and communication strategies with internal teams and clients by spearheading adoption of Prosci change management methods and Sally Williamson communication style.

Led major restructure in organizational processes and culture, creating and executing operational strategy to scale business and drive goals. Guided employees through change and aligned cross-functional teams on strategic direction.► Established research-based solutions center still operating today to improve product development and learning outcomes. Built solutions team to work with sales representatives to design programs customized to unique client needs and translate program execution to delivery teams.► Boosted gross margin 9% from 2014 to 2015 and 6% from 2015 to 2016 by increasing product offerings, training delivery options, and program quality to ensure customer satisfaction and drive market expansion.Implemented tracking and reporting of partner satisfaction, service, and other key metrics, gathering valuable data to inform product development strategy.

Short-term contract at Urban Airship, Mobile Technology Company. Supervised group of 10 Customer Success team members in technical support, professional services, and training. Selected Accomplishments:► Hired 7 new team members in 30 days resulting in a fully staffed support team able to meet customer demands for quick and results-orientated support. ► Provided training and professional development plans that resulted in every team member understanding how to grow and learn in this entry-level position.► Steered process improvements and Salesforce.com changes including implementing ClickTools to survey customers after support interactions.Contracted through VelocX Consulting. VelocX provided both strategic and tactical level support to organizations to unlock accelerated growth.

Managed team of 50+ client services professionals and skyrocketed business growth and profit with full responsibility for 2000+ client relationships, profit and loss and customer strategy. Delivered support for B2B and B2C clients, hired technical and customer service employees and supervised remote teams. Serviced customers from the IR1000 in multiple industries. Collaborated with software engineers, sales, marketing, human resources, and finance departments. Assisted with integration and processes during 2 acquisitions. Monsoon Commerce brought three separate companies together - Monsoon, StoneEdge and Alibris.com. Selected Accomplishments:► Built solid training and knowledge management team. Created support center and administered new programs. ► Elevated client’s onboarding experience by optimizing implementation and training programs. Used Salesforce.com for cross-location case resolution and product tracking. ► Executed annual user conference. Boosted registration rate and vendor participation, scheduled break-out sessions, sponsors, and keynote speakers. ► Responsible for the client support, account management, training, and implementation teams of all three businesses. ► Identified both B2B and B2C strategies and synergies across teams.Monsoon Commerce provides ecommerce software and expertise. Alibris.com is a consumer marketplace for books, music and movies.

Spearheaded client services, marketing, national programs, strategic operations of Employer-Sponsored business unit, under the brand "CCLC." Interacted with accounting, legal, and financial departments. Responsible for 110+ client relationships, 5 client services managers, and 10 direct reports. Selected Accomplishments:► Increased revenue and client references by creating strategic account plans.► Collaborated in creation of 5-year business plan. Led a SWOT analysis that gathered feedback from various stakeholders and departments. Translated results of analysis into an actionable plan. ► Analyzed financial trends, executed projects that influenced the ability to meet performance targets, reviewed department budgets, and performed profit and loss responsibility. ► Ensured a 98% client-reported satisfaction rate 2006, 2007 & 2008► Member of unit executive team setting strategy and both short- and long-term goals► Participated in creation of 5-year business plan► Responsible for contract renewals and a high level client and consumer satisfaction► Successfully managed change through acquisition and integration of CCLCCCLC is a business unit of Knowledge Universe and a leading provider of employer-sponsored early childhood education and family care solutions.

Directed team of trainers, instructional designers, graphic designers, and writers for high-quality training programs in Fortune 500 companies including Canon, Hewlett-Packard, Intel, Microsoft, and Motorola. Delivered clear and measurable output strategies and established operating policies and goals. Gained broad leadership experience across multiple disciplines.Selected Accomplishments:► Tracked return on investment (ROI) and contributed to objectives and training for client sites, including one of the first e-learning website for retail sales representatives across the nation.► Provided smooth onboarding process for new clients by building the implementation process including handoff from sales to account management. ► Provided accurate revenue projections and managed staffing levels to ensure profitability► Inspired and coached staff in order to accomplish critical corporate and client objectives during high growth► Represented the market and client demands when setting company strategy► Reviewed monthly account reports for client satisfaction and profitability► Established training plans that encouraged individual development and professional growthVia Training is a leader in sales training and e-learning delivery. Via Training has been acquired by GP Strategies.