Robert Wideman Email and Phone Number

Took a career break to focus on me, my family, and volunteer work around town.

• Design, Deploy, Maintain, and Operate HA Green/Blue Enterprise-Wide Developer tools pipelines at a Platform Architect and System Administrator level. • Tools include: Cloudbees Jenkins, Bitbucket, SonarQube, Jira, Fortify, Nexus, and Nexus IQ

• Own AWS AppStream and AWS WorkSpaces engagements.• Design, implement, and maintain highly scalable End User Compute environments with clients based on their use-cases.• IaC using AWS CDK and Python.• IdP integration with Okta and Azure.• CI/CD pipelines using AWS.

• FISMA and HIPAA governed environment across thousands of AWS accounts.• Owned SMTP Relay as a Service hosted in AWS Cloud/GovCloud.• Managed SMTP Relay for internal application teams, including whitelisting, blacklisting, rate-limiting, etc• Migrated SMTP Relay as a Service from RHEL6 to RHEL7 using Ansible for SMTP configuration deployment.• Managed Patching across entire environment using AWS Systems Manager, including WSUS migrated to SSM, Windows and Linux hosts.

• FISMA and HIPAA governed environment across thousands of AWS accounts.• Consulted application teams’ migration from DataCenter to AWS.• Onboarded log shipping using Cloudwatch to Splunk via AWS Lambda.

Managed Ansible automation project

• Support Cisco Cloud Automation products and integration with enterprise cloud management tools. • Supporting the many up-n-coming technologies required working in various roles including: Project Manager, Solutions Architect, Technical Account Manager, Operations Manager.• Project Manager, worked specific customers as a project based upon customer requirements and priorities with Product Management and Engineering.• Solutions Architect, designed application automation cloud architecture solution and best practices within the customers environment based upon requirements of current and future needs.• Technical Account Manager, worked with customers to position/embed solutions using Cisco automation products based upon requirements of current and future needs.• Operations Manager, for critical customer I would run weekly meetings to resolve high priority cases for troubleshooting, engineering escalations, and hotfixes.• Technical Support Lead, reported to and worked with engineering and product management for current and future customer and TAC needs to support the automation products. • Lead Support Engineer for Advanced (Professional) Services engagements in transition from project to TAC for continued support after the engagement ended for both TAC / Advanced Services / Product Management success.• Technical Trainer, learned new products/technologies and trained team personnel.• Team Lab Administrator. Set up and maintain multilayered Testing Labs to match user environments. Built/configured/managed my teams internal lab environments for multiple technologies and new and up/coming technologies. • Identified and documented Defects and Enhancement requests according to customer requirements.

• Test integration of Cisco Intelligent Automation for Cloud products: Process Orchestrator, Prime Service Catalogue (Service Portal, Cloud Portal), UCS Manager, VMware ESX/ESXi, Server Provisioner (Linmin), SAP• Created tests and debugged processes for functionality testing between Process Orchestrator and other products.

Formerly Perot Systems• Supported 530+ Windows servers in a clustered, high availability, and load balanced environment, including physical and VMware, on multiple healthcare accounts in a 24/7/365.• Daily dealings with hot issues that had to be resolved asap• Working simultaneously on multiple servers, applications, and database issues required quick thinking and know-how of all systems involved• Performed performance monitoring and analysis which led to system tuning and optimization to meet strict SLA's for healthcare clients• Consulted Operations Teams on Disaster Recovery options and implementation for data retention policies• Responsible for: monitoring and correcting issues with Windows Server 2000 – 2008 R2 OS using NetIQ and BMC monitoring systems, quarterly system patching and maintenance, Dell / IBM server hardware, fiber storage and network connectivity, IBM Tivoli backups, EMC / XIV / NetApp storage, Active Directory, NTFS permissions, virus/malware cleaning, • Consulted Application and Operation Teams teams (ie, clients, developers, vendors, project managers) for IS Best Practices, hardware and software deployments, steady state support, special projects, and new implementations. • Wrote server inventory script and implemented in entire environment; this saved 150 labor hours per quarter.• Utilized multi-group communication and application systems integration. • Mentored non-US based team members in systems troubleshooting and performance monitoring.• Environment governed by ITIL practices. Including: Change Management, Incident Management, Request Management, and Service Management.• Provided SAS70, SOX, HIPAA audit information and compliance.

Formerly Perot Systems• Responsible for daily operations of Clinical Quality healthcare application environments. Environments included: legacy ASP, ASP.NET, C#, Java, SQL Server 2000; including DBA responsibilities,• Deployed new application releases and rolled out new facilities onto existing distributed enterprise applications.• Migrated classic ASP, ASP.NET, Java, and SQL Server databases from physical to VMware environment. Multiple projects of virtualization with our ASP.NET and Java based applications and moving low load servers to VMware ESX for ROI.• Worked with third party vendors and internal groups for application integration. Applications were created by in-house development teams and by outside vendors, worked with all to get systems migrated and deployed into Test and Production environments.• Manage external vendors to ensure compliance with service-level agreements and delivery dates.• Converted a legacy enterprise monitoring system to NetIQ, an integrated monitoring system.

Student, Computer Science

• Alcatel switch install: replace existing hubs with switches, setup/image and deploy training registers.• Router installs: including survey of premises, extending demarc, and installation and verification of routers.• Cisco VoIP testing: test and verify all Cisco VoIP phones for correct configuration, test DID's for correct number. • Red Hat Enterprise Linux 3.0 installations; Windows NT4 Server replacement with a Red Hat Enterprise Linux 3.0 server.• Corporate software policy deployment, administration, and adherence. • Cisco deployments. Cisco Catalyst switch configuration and deployments, wireless network installation and troubleshooting.• Migration of Lotus Notes 4/5/6 to Microsoft Outlook 2000 on corporate workstations. • Survey, install, and troubleshoot wireless networks in retail stores, warehouses, and convention centers. • Converted Token-Ring networks to Ethernet.

• Provided technical support for Dell PowerEdge Servers, PowerVaults, and tape drives via telephone. • Supported installation, configuration, and troubleshooting of: Dell Server hardware, Windows / Linux / UNIX / Novell operating systems, tape backup software, Dell OpenManage systems management software, and Dell network switches.• Followed up on open trouble tickets to resolve customer issues including parts/service dispatches, third-party service providers, and complex configuration issues