Oversaw Staff Training Plan and Materials creation for interdisciplinary team of over 40 individuals across 25+ campuses nationwideFacilitated over 15 virtual events for Internal Training of staffOversaw adoption of Scribe and Loom for Material creationAuthored over 50 internal training documents with collaboration with SMEs across the organizationLead effort on Salesforce Data Governance including authorship of Enterprise Account Data Management Standards as well as… Show more Oversaw Staff Training Plan and Materials creation for interdisciplinary team of over 40 individuals across 25+ campuses nationwideFacilitated over 15 virtual events for Internal Training of staffOversaw adoption of Scribe and Loom for Material creationAuthored over 50 internal training documents with collaboration with SMEs across the organizationLead effort on Salesforce Data Governance including authorship of Enterprise Account Data Management Standards as well as identification and tracking mechanisms for new and existing KPIs for Enterprise Sales and Talent Solutions TeamsDedicated Admin for the Enterprise Team in Salesforce leading development, testing, and roll-out of new processes for Opportunity Management, Contract Lifecycle Management, Client & Account Management, Learner & Alumni Experience Site, and National Account StrategyActed as a dedicated admin and training SME for all CRM and Web based tools including Salesforce, Hubspot, Form Assembly, Calendly, Sakari SMS, Google Enterprise Suite, Zoom, WebEx.Authored Guidelines for Internal Collaboration and helped launch 6 month pilot for Internal Partnership and Lead GenerationLead team to which built and standardized the onboarding process for Talent Solutions reps nationwideActed as organizational SME for onboarding of over 20 individuals in a variety of roles and levels in the organizationServed as a functional SME for Salesforce Requests for Employer Data across the Org including data pulls, report creation and dashboard buildoutsPartnered with MarComms team to update and develop existing materials for B2B outreachLaunched and later formalized process for Client Facing SurveysHandled external requests for internal data for funding, volunteer, and sales partnersBuilt and coordinated a plan for National and Market-based Lead Generation and monthly employer data handoffs leading to an increase in revenue generation and close rates of Job Orders and Sales Opportunities Show less

Manage the interview and placement processes for our learners with our corporate partners.Develop a strong network of local employers to support job placement of graduates and establish a voice in workforce development.Identify student needs and provide necessary resources, work with individualized career plans, support addressing student behavior or attitude concerns to prepare students for entry to mid-level careers in technology.Provide students with individual career counseling… Show more Manage the interview and placement processes for our learners with our corporate partners.Develop a strong network of local employers to support job placement of graduates and establish a voice in workforce development.Identify student needs and provide necessary resources, work with individualized career plans, support addressing student behavior or attitude concerns to prepare students for entry to mid-level careers in technology.Provide students with individual career counseling and employment preparation coaching, as needed, and recommend students for particular employment opportunities.Align the career development strategy with Per Scholas client requirements.Co-manage alumni outreach and activities for students graduating from Per Scholas programs.Connect graduates with the resources necessary for them to maintain employment and advance in their careers.Monitor and manage student outcome and placement data in Per Scholas Salesforce database as well as up-and-out metrics for internal and client reporting.Support on-site admissions and onboarding of new students in collaboration with recruiting and admissions teams. Show less

Assist with Testing and development of Oracle Fusion Platform for FIN and HCM Modules.Meet with Project Leads to create scripts for testing as well as Knowledge Transfer & Business Process Guides.Build out individualized courses in Articulate Storyline and PowerPoint with support documentation in Word and Google Docs to support hybrid learning of both In person and Virtual Learning.Managed project trackers in MS Project as well as Excel and Google Sheets.Built training plan for… Show more Assist with Testing and development of Oracle Fusion Platform for FIN and HCM Modules.Meet with Project Leads to create scripts for testing as well as Knowledge Transfer & Business Process Guides.Build out individualized courses in Articulate Storyline and PowerPoint with support documentation in Word and Google Docs to support hybrid learning of both In person and Virtual Learning.Managed project trackers in MS Project as well as Excel and Google Sheets.Built training plan for remote launch of Oracle Fusion Cloud FIN and HCM platforms.Support cloud client learning needs; such as development and delivery of project team training and end-user training for Oracle Cloud offerings.Assist in the development, maintenance, and ongoing support of the CR Cloud “Orientation baseline” environment to be used for new onboarding clients.Support and assist with the development, maintenance, and ongoing support of the cloud document repository.Assist in supporting cloud consultant learning needs such as; development of training materials, delivery sessions, group FAQ sessions, etc. for cloud software support Show less

Developed and Delivered training for nearly 2500 active users that make up the Air Force Program and Portfolio Managers on the Information Technology Investment Portfolio Suite (ITIPS) namely in Oracle Primavera Portfolio Management (OPPM) and Oracle Business Enterprise Edition (OBIEE).Developed and maintained training materials for OPPM and OBIEE in support of Virtual Learning via Oracle User Productivity Kit (UPK) as well as PowerPoint Presentations and Training Guides in MS Publisher and… Show more Developed and Delivered training for nearly 2500 active users that make up the Air Force Program and Portfolio Managers on the Information Technology Investment Portfolio Suite (ITIPS) namely in Oracle Primavera Portfolio Management (OPPM) and Oracle Business Enterprise Edition (OBIEE).Developed and maintained training materials for OPPM and OBIEE in support of Virtual Learning via Oracle User Productivity Kit (UPK) as well as PowerPoint Presentations and Training Guides in MS Publisher and Word for In-Person Learning.Acted as an LMS Administrator via the Air Force's internal system to assign and ensure completion of training which captured changes to the approximately 20 existing business process in support of continued education of the user community servicing the nearly 3000 investments that make up the Air Force Global IT Budget. Show less

Provided classroom instruction in Customer Service on an independent contract basis to a number of client companies centered onemployee onboarding.Lead courses based on development of technical skills in MS Office for eventual MOS Certification as well as other applications such as Visio, Prezi, & the Adobe Creative Suite.Facilitated workshops on Employee Engagement, Company Growth, and Talent Development from a leadership prospective.

Facilitated New Hire Onboarding in 4 separate businesses that support the overall mission of the Global Consumer Bank.Engaged in Peer Support groups to grow skills by leveraging the power of group dynamics to bring facilitation skills in line with industry standards.Built relationships with fellow Officers in Operations to help increase productivity and profitability of teams of agents.Undertook an individual effort to lower handle time and increase satisfaction scores for an… Show more Facilitated New Hire Onboarding in 4 separate businesses that support the overall mission of the Global Consumer Bank.Engaged in Peer Support groups to grow skills by leveraging the power of group dynamics to bring facilitation skills in line with industry standards.Built relationships with fellow Officers in Operations to help increase productivity and profitability of teams of agents.Undertook an individual effort to lower handle time and increase satisfaction scores for an individual business unit that later was incorporated into companywide training after an average decrease in handle time of 39 seconds and increase in customer satisfaction scored of ~17%. Show less

Facilitate training courses for client company, Luxottica, aimed at developing agents for inbound phone calls relating to vision insurance from both members and providers as well as a separate program tied to Technical Support for existing network of branded stores.Maintained or exceeded metrics Net Throughput of 75% after 60 days from onboarding, as well as Total Graduate Rate of 91%.Delivered observations of classroom for fellow team members to be used in gauging overall effectiveness… Show more Facilitate training courses for client company, Luxottica, aimed at developing agents for inbound phone calls relating to vision insurance from both members and providers as well as a separate program tied to Technical Support for existing network of branded stores.Maintained or exceeded metrics Net Throughput of 75% after 60 days from onboarding, as well as Total Graduate Rate of 91%.Delivered observations of classroom for fellow team members to be used in gauging overall effectiveness of training environment.Participated in a number of leadership activities designed to increase individual capability in managerial roles. Show less

Develop and deploy curriculum designed to increase employment marketability and work skills of Adult Learners with Intellectual and Developmental Disabilities.Lead classes aimed at increasing MS Office and interpersonal communication competency.Adapted nationally recognized curriculum to meet organizational needs and achieve growth in target areas.Attended workshops on Systematic Instruction and Supported Employment lead by University of Kentucky to increase skillset in Adult… Show more Develop and deploy curriculum designed to increase employment marketability and work skills of Adult Learners with Intellectual and Developmental Disabilities.Lead classes aimed at increasing MS Office and interpersonal communication competency.Adapted nationally recognized curriculum to meet organizational needs and achieve growth in target areas.Attended workshops on Systematic Instruction and Supported Employment lead by University of Kentucky to increase skillset in Adult Education.Made and delivered a series of PowerPoints on Time Management and Organizational Leadership skills at Company-wide Staff Development days. Show less

Metric logging and staff development in order to increase customer satisfaction. Created and Implemented Employee development program with increased Overall Guest Satisfaction by 15% and Per Person Average Sales by 13%.Oversaw Employee Interview, Onboarding, Orientation, and Training processes which lead to a decrease in Employee turnover during tenure.Made and presented a series of PowerPoint around Employee Benefits Programs and Compliance with Standard Operating… Show more Metric logging and staff development in order to increase customer satisfaction. Created and Implemented Employee development program with increased Overall Guest Satisfaction by 15% and Per Person Average Sales by 13%.Oversaw Employee Interview, Onboarding, Orientation, and Training processes which lead to a decrease in Employee turnover during tenure.Made and presented a series of PowerPoint around Employee Benefits Programs and Compliance with Standard Operating Procedures.Built a culture of positive employee interaction through a series of discussion based lectures on the topic of interpersonal workplace communication.Daily deposit paperwork and staff supervision necessary for theatre operation. Show less

Constructed marketing plan based around increasing community presence and school attendance.Launched online platform for online student enrollment and event registration.Setup classroom aids and materials for instructors and presenters of material.Fostered and maintained positive relationships with local businesses based around increased exposure and positive community development.