Information Technology Professional focused on user support and implementation of progressive projects that save money, improve system reliability and customer satisfaction. Strong overall knowledge of IT Infrastructure, cloud based systems, and help desk systems.Projects I have been involved with:- Installation of equipment and consultation about services for new warehouse management system- Installation and inventory of computers, biomedical equipment in new hospital building- Transitioning from a paper based ticket system to an electronic one to improve ticket response time- Installing new wiring and equipment in classrooms to improve the reliability of presentation systems- Installing a VOIP telephone system in 2007 that saved a local school district approximately $47,000 per year. - Implementing a print management and billing system saving approximately $10,000 per yearKey Competencies:- Leadership and Management- Innovation and Customer Success- CommunicationTechnologies:- Cisco VOIP setup and support- Microsoft Office 365- Print Management and Billing- Extron AV design and programming