Ryan Taylor Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

● Designed, implemented, and tested server-side code for 4+ web-based applications using C# and Python● Leveraged Azure Cloud Services to optimize app performance and minimize application and server costs● Managed 3 SQL databases with Azure Functions and triggers, ensuring data integrity and security● Collaborated effectively with a team of 3 interns, meeting all project deadlines● Facilitated meetings with front end developers and clients, ensuring all requirements were met as intended

● Achieved over 90% in customer satisfaction scores by delivering timely and quality technical support● Demonstrated proficiency in 5+ tools while providing clear and accurate information to customers● Handled an average of 20 calls per hour in a fast-paced environment● Performed in-depth analysis to identify and troubleshoot the root causes of various technical problems● Documented detailed notes of customer interactions, issues, and solutions for future reference● Resolved customer issues in a clear, courteous, and straightforward manner

Marietta, Georgia, United States

● Consistently surpassed store sales quotas averaging ~$12,000/week through extensive product knowledge● Boosted store sales by 20% in specific departments by contributing innovative ideas during meetings● Resolved unique technical issues for customers by offering expert advice and guidance● Consulted customers on over 7 components for building their own computers● Conducted troubleshooting and diagnostics for customers’ electronics, such as laptops and tablets

Lawrenceville, Georgia, United States

● Consistently surpassed store sales quotas averaging ~$12,000/week through extensive product knowledge● Boosted store sales by 20% in specific departments by contributing innovative ideas during meetings● Resolved unique technical issues for customers by offering expert advice and guidance● Consulted customers on over 7 components for building their own computers● Conducted troubleshooting and diagnostics for customers’ electronics, such as laptops and tablets

Snellville, Georgia, United States

● Enhanced customer satisfaction by coaching new employees on effective communication and bagging skills● Resolved customer complaints and issues with store products in a timely and professional manner● Managed store inventory levels and product availability to exceed customer needs and expectations● Provided friendly and helpful service to customers in locating items in store● Processed customer payments and transactions efficiently and accurately at checkout

Bachelor Of Science - Bs, Computer Science

Data Science Certificate

High School Diploma

Activities and Societies: STEAM Club, Marching Band, Symphonic Winds