Ryan Lord Email & Phone Number

Austin, Texas, United States

- Full product subject matter expert responsible for the development and delivery of both virtual and in-person training opportunities on the Command CRM platform, reaching over 30,000 associates yearly. - Consulted with associates directly to determine the best solutions and integrations for their business needs, and leveraged expertise to configure software with and for the end users.- Owned new product releases to provide strategic engagement points to drive product adoption.

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

As a key account manager in the SaaS startup sector, I established enduring business relationships with owner-investors of vacation rental homes, serving as the primary point of contact between owners and internal operations teams. I oversaw 200+ luxury home accounts, maintaining consistently high NPS and CSAT scores. I optimized bookings through rate management, tax and regulation compliance, and listing enhancements. I remotely coordinated operations across three markets to ensure client satisfaction.

Austin, Texas Area

Austin, Tx

Westin Austin DowntownFirst associate hired in pre-opening stage to set the tone for the team going forward. Provided the highest level of service for diverse clientele in a full-service, four star hotel environment. Promoted from GSR in April 2017, and from supervisor in April 2018.• First point of contact for all internal and external guest communication.• Responsible for weekly audits of GSR procedures and standards, billing patterns, reservation preferences, and room blocking.• Responsible for onboarding and training of new associates and remained their primary resource throughout their first weeks.• Booked and coordinated nightly global live music activation as part of SXSW Festival's Second Play Stage series.• Served as Manager on Duty for hotel in absence of senior management.

Austin, Texas Area

Welcomed guests to the restaurant and took their orders in a friendly, efficient manner. Handled cash and card transactions with zero overages or shortages. • Responsible for booking large parties and social hours for upwards of 50+ guests.• Responsible for training new associates.• Cross-trained in hosting/greeting, expo, serving, and barback.

Journalism, Theatre & Dance

Activities and Societies: Student Government, One Note Stand A Cappella, Campus Events + Entertainment

Education record

Activities and Societies: National Honor SocietySumma Cum Laude