Ryan Rafferty Email & Phone Number

Greater Kitchener-Cambridge-Waterloo Metropolitan Area

Directing and facilitating the College’s program quality assurance processes, including Annual Program Reflection (APR), Major Program Review (MPR), and accreditations in line with the Ministry College Quality Assurance Audit Process (CQAAP) and other external accrediting bodies' requirements.Key Responsibilities:• Provide leadership and project management for efficient and effective execution of major program review processes.• Manage multi-stage program reviews, ensuring outcomes and timelines are achieved.• Lead and facilitate procurement, analysis, and interpretation of qualitative and quantitative data for program reviews.• Provide strategic analysis and recommendations in program design, delivery, strategic enrolment management, and resource allocation.• Develop corrective action plans for programs and oversee curriculum change implementations.• Maintain productive relationships across the college to meet goals.

Ottawa, Ontario, Canada

In the University of Ottawa's website overhaul, I led the transition to a new CMS and design system,emphasizing UX and accessibility.• Migrated 1.5 million pages from Drupal 7 to 9 manually for a refined user experience.• Devised an efficient workflow for streamlined migration and sitemap organization.• Ensured meticulous quality control for flawless bilingual content migration.• Partnered with stakeholders to implement a consistent new design language.• Met WCAG 2.1 standards per AODA and Section 508, underscoring accessibility commitment.• Worked with teams to identify and provide web solutions tailored to needs.• Engaged closely with content experts for SEO-optimized, service-focused content.• Handled image production, optimizing visuals for web consistency and enhanced UX.

Ottawa, Ontario, Canada

Heading the QA team and rolling out successful campaigns, rebrands, and websites for major companies like Donnelley Financial Solutions, Intuit, Braze, Commvault, Trend Micro, and Schneider Electric.• Directed a holistic quality strategy, surpassing client expectations with top- notch deliverables.• Mentored a QA team, emphasizing personal growth and productivity optimization.• Implemented rigorous digital testing, ensuring device compatibility, compliance, and WCAG 2.xstandards adherence.• Boosted client satisfaction by implementing Net Promoter Score, refining operations, and offeringstrategic guidance.

Cupertino, California, United States

Managed brand and customer experience for Apple stores in Canada, directing visual teams andupholding premier in-store standards.• Led project management for new store setups, encompassing staff training, facilities, and integrating sales and marketing plans.• Handled a portfolio worth ~$500M/year, advising leadership on sales strategy, resource distribution, and budgeting for optimal returns.• Acted as the bridge between Canadian outlets and central leadership, addressing local issues, upholding global standards, and offering tech expertise for internal systems.

Toronto, Ontario, Canada

Oversaw the Assistant Deputy Minister's office, leading a team focused on efficiency across budgets, HR, and communication.• Championed major projects like the Vancouver Olympics, post-SARS study, and Pan American Games.• Represented the ADM in strategic communication and stakeholder engagements, upholding confidentiality.• Directed a 120-member team, providing daily briefs for the minister and ensuring swift task execution.

Toronto, Ontario, Canada

Played a crucial role in establishing and growing the litigation financing industry at BridgePoint Financial, taking on diverse responsibilities in operations, project management, loan origination, marketing, R&D, and stakeholder relations.Managed client and investor communications, ensuring seamless interactions and fostering strong relationships.Developed and executed marketing materials, overseeing the entire process from production to print and distribution, while maintaining and updating the company website as needed.Handled financial aspects of the business, disbursing loans as required, and contributing to the day-to-day operations of a start-up company.

Toronto, Ontario, Canada

Managed the tax portfolio of Home Trust Company, overseeing payments, customer communications, and fostering relationships with municipalities.Administered individual customer tax accounts, providing timely updates and offering expert advice as needed.Reconciled internal ledgers and maintained accurate financial records, contributing to the overall financial health of the company.Planned and executed tax account audits, ensuring compliance and accuracy, while managing cash and cheque deposits with the company's bank.

Master Of Arts, Philosophy, Gpa: 3.95/4.00

Analytic philosophy, language, logic, cognitive science. Supervised by Dr. Eros Corazza

Bachelor Of Arts, High Honours, Philosophy

Level 1, French Language Studies

Political Science And Public Policy

Diploma, Liberal Arts And Sciences, General Studies And Humanities

Google Project Management