I supported Symantec Backup Exec and System Recovery issue in Advanced T1 through T4. Some of the many features Back Exec have: agents for hyper-v and VMWARE, active directory, Oracle, Deduplication, exchange, SQL, and virtual tape library.Main points of my job description is to:• Provide specialized technical support by telephone, email or remote assistance support tools(Webex) • Assist customers with Disaster Recovery Planning of the software to minimize risk of data loss.• Develop and maintain specialist knowledge and skills in the products supported • Utilize industry standard support tools to gather information from customer's environment• Design and recreate Vmware environments to replicate customer issues • Provide comprehensive problem-solving and trouble-shooting skills • Demonstrate customer service/support skills

While working on point of sales repair I was promoted to Procurement Officer / Remote IT Specialist.On the job I would:• Repair Desktops and Servers• Update Antivirus Definitions.• Install and configure servers and desktops.• Scan and remove Malware• Install client software.• Monitor Client and Server communication. • Backup and restore customer data to datacenter and/or local disk• Image and restore Customer desktop computers to new computers.• Assist with disaster recovery plan in case of Server maintenance or system failure.• Install Battery backup systems and fail-over networks.• Install network cable at client sites• Create and maintain vendor re-seller accounts with companies such as TechData, Ingram Micro, Dell, and Gruber.• create quotes & manage purchase orders• receive shipments & deliver products to customers• create asset tags, inventory, and track client servers/workstations.• Inventory Tools and equipment.

I repaired hand scanners for a local grocery store. With repairing the point of sales equipment had to troubleshoot electronic hardware failures, manage vendor contacts, create purchase orders, and manage inventory.