Ryan A. Email & Phone Number

Boston, MA, US

Natick, Massachusetts, United States

- Quality Assurance for a wide variety of software and hardware projects integrating Apple-based technologies in both consumer and B2B oriented environments- Test design, documentation, execution, and implementation, including field, internal, and lab testing- Database (Snowflake) QA and Compliance work involving large large datasets and unique data models.

Woburn, Massachusetts, United States

• Administration of Atlassian Software (Jira, Confluence, Bitbucket, etc.), Freshdesk, Google Workspace, WordPress, WooCommerce, company software (B2B and internal), and other company-owned systems
• Ensuring compliance with industry regulations and standards, such as PCI-DSS and SOC 2
• Development, deployment, and optimization of developmental processes on Atlassian and other tools tooptimize workflows, tracking, and timely releases for company software
• Quality Assurance duties with software and hardware products, including real-world testing, internalstaging- branch testing, ticketing & reporting, utilizing tools including TestRail, TestFairy, Jira, Postman,JMeter.
• Operations management including the procurement, set-up, and deployment of workstations, testingutilities, and products, as well as maintenance and servicing, across Windows, Mac OSX, iOS, and Android
• Deployment, onboarding, training, and testing of B2B customer systems

Woburn, Massachusetts, United States

• Administration of Atlassian Software (Jira, Confluence, Bitbucket, etc.), Freshdesk, Google Workspace, WordPress, WooCommerce, internal and external company developed software, and many other company-owned accounts
• Operations management including the procurement, set-up, and deployment of workstations, testing utilities, and products, as well as maintenance and servicing, across Windows, Mac OSX, iOS, and Android devices
• Quality Assurance duties with software and hardware products, including real-world testing, internal dev-branch testing, ticketing and reporting, utilizing tools including TestRail, TestFairy, Jira, TestFlight, and more
• Customer experience and support management, inventory management, and consumer sales management and marketing

Greater Boston

• COVID-19 Response Immunization Administration as an immunization-capable pharmacy technician.
• Leadership technician role, writing and intake of phone-based prescriptions, compounding, reconstitutions, preparation-based prescriptions, and supervisory duties.
• Intake, review, fulfillment, and filing of prescriptions, including the administration of immunizations (influenza, shingles, etc.) as an immunization certified technician.
• Memorization of drug types and names to assist pharmacists in the identification of unknown drugs, basic education or informational review of drug effects and usage with patients, and generic alternatives.
• Inventory, stock, and customer service roles for checkout and phone support.

Greater Boston

• COVID-19 Response Immunization Administration as an immunization-capable pharmacy technician.
• Intake, review, fulfillment, and filing of prescriptions, including the administration of immunizations (influenza, shingles, etc.) as an immunization certified technician.
• Memorization of drug types and names to assist pharmacists in the identification of unknown drugs, basic education or informational review of drug effects and usage with patients, and generic alternatives.
• Inventory, stock, and customer service roles for checkout and phone support.

Boston, Massachusetts

• ASRC Federal contract with IRS Criminal Investigations, operating as an investigative and legal support area specialist.
• Legal research and interpretation for case and asset management duties including, but not limited to, the execution of court orders, investigative aid for agents, and support for legal and counsel.
• Management and coordination of case assets between all members of the investigative team, contractors, third-parties, federal & state courts, and the Department of Treasury.
• Preparation of legal, financial, and investigative reports and research for investigative support.
• Case and database management duties including compilation, organization, upkeep, and analysis.

Greater Boston

• Intake, review, fulfillment, and filing of prescriptions, including pharmacy administered and prescribed immunizations and services.
• Memorization of drug types and names to assist pharmacists in the identification of unknown drugs, basic education or informational review of drug effects and usage with patients, and generic alternatives.
• Inventory, stock, and customer service roles for checkout and phone support.

Greater Boston Area

Duties included customer service responsibilities including checkout, stock, organization, customer assistance, and sale work. Other responsibilities include cleaning when necessary, truck intake, stock room organization, and other general upkeep activities.

Master'S Of Science Degree (M.S.), Crime & Justice Studies, 3.96

Activities and Societies: Alpha Phi Sigma National Honor Society in Criminal JusticeEarned as part of a double-master's program with a.

Master'S Of Science Degree (M.S.), Mental Health Counseling, 3.77

Earned as part of a double-master's program with a Crime & Justice Studies (M.S.) degree.

Certificate, Paralegal, 4.0

Online Paralegal Certification Program with Boston University Center for Professional Education.

Bachelor Of Arts - Ba, Mental Health Psychology, Minors In Philosophy And Music, Psychology Gpa: 3.8 | Overall Gpa: 3.69

Activities and Societies: Psi Chi International Honor Society in Psychology, Psychology Student Association, Jazz Band, Solo Classical.