Ryan Dennis Email & Phone Number

Boston, Ma, Us

Andover, Massachusetts

-Provides customer support to facilitate the delivery of SaaS products and internet-delivered services to clients, facilitate installation and troubleshooting of TWC applications, achieve customer support objectives, and support ongoing business objectives-Provides technical application support to customers using weather decision software to include problem qualification, fault isolation, determination, and resolution of application problems-Analyzes inbound customer XML data to determine problems when integrated with TWC applications-Coordinates customer provisioning with sales and product teams, answers user questions on software features, and provides general application support via phone or email/web-Opens and manages technical cases to document client-reported issues and tracks to closure-Effectively escalates qualified technical issues that cannot be resolved in the Tier 1 or 2 support level-Quality controls and tests resolved application defects to ensure reported problems no longer exist before informing the reporting customer-Mentors and trains new team members in problem-solving and troubleshooting methods to ensure that customer satisfaction is prioritized-Maintains and improves technical knowledge base and training materials, including training video content, for future reference to optimize support team’s efficiency-SME for 6 mission-critical products, ensuring seamless operation and resolving complex issues promptly-Garners support from internal and external stakeholders to improve products and support processes-Cultivates strong customer relationships to foster trust and ensure quality of company products

Andover, Ma

-Provided hourly aviation forecasts for both surface and in-flight aviation specific weather parameters in the 0-24 hour domain, utilizing advanced forecasting modeling and workstation technology. Forecasts include the issuance of TAFs and advisories on significant en-route flight hazards for thunderstorms, turbulence, icing, volcanic ash and dust storms-Provided trend analysis and forecast briefings for aviation dispatchers and traffic management personnel.-Generated operational impact forecasts detailing aviation-specific information for significant weather events including synoptic and mesoscale severe thunderstorms, winter snow and ice, and tropical systems-Generated short-fused narratives, forecast discussions and weather alerts for terminal and in-flight operations as weather conditions dictate-Actively participated in daily Global Forecast Center weather briefings. Engaged in and added value to forecast discussions involving global and synoptic scale trends, model bias and expected developments in weather patterns in the Day 0-2 domain. Specific focus on forecast trends through 24 hours-Generated short-fused narratives, forecast discussions and weather alerts for disruptive weather events within the 0-24 hour forecast domain as weather conditions dictate-Generated Storm Following forecast graphics and Weather Alerts depicting forecast information for significant weather events including severe weather, winter snow and ice and tropical systems-Provided detailed forecast information for anticipated significant weather events. Includes all aspects of forecast generation, verbal communication of reasoning behind forecast content and fielding questions related to forecasts by utility decisions support personnel-Generated worldwide risk forecasts for potential impacts to customer assets involving significant weather events including severe thunderstorms, snow and ice, and wind/tropical systems

Andover, Ma

-Provided meteorological data quality control for TWC global products and services including radar and satellite imagery, lightning networks and market-specific custom graphics-Monitored TWC big data ecosystem involving processes that ingest, generate, and broadcast unaltered and value added data products and services worldwide-Collaborated with technical staff to fault, isolate and resolve issues impacting data services-Collaborated closely with Global Forecast teams regarding synoptic, regional and mesoscale weather events expected to impact customer assets worldwide-Generated short-fused narratives, forecast discussions and weather alerts for disruptive weather events within the 0-72 hour forecast domain as weather conditions dictated-Generated forecast graphics and weather alerts depicting forecast information for significant weather events including severe thunderstorms, snow and ice, and tropical storm systems-Provided resources for special projects involving all aspects of Global Meteorological Services as needed-Analyzed global surface weather charts from current timeframe out to a five-day forecast period-Monitored and resolved issues involving multiple weather data servers utilizing remote desktops and command prompt scripts

Chicago, Il

*Aviation weather intern for United Airlines on the 27th floor of the Willis Tower.-Shadowed forecasters and learned various methods for writing Terminal Aerodrome Forecasts-Helped develop a climatology of tropical storms that impacted United Airlines hubs-Practiced analysis of upper air and surface charts for gathering pertinent weather information-Utilized WxPro Desktop to gather information and learn better forecasting methods-Assisted forecasters by performing tasks that lessened the team workload

Las Vegas, Nevada, United States

-Assisted customers with product and inventory questions in person and over the phone to provide quality customer service-Maintained a professional and organized store appearance to provide a top-notch in-store experience for customers-Managed store inventory in the backroom and organized new shipments to ensure that products were stocked accordingly-Coordinated and implemented new store features and product displays to showcase seasonal inventory-Updated store pricing for inventory that was out of season or outdated to move to clearance-Assisted other Impact Team Members and Management in any requested capacity in regard to projects, customer service, or shift coverage

Las Vegas, Nevada, United States

-Assisted customers with product and inventory questions to provide quality customer service-Managed changing room maintenance and availability while on duty, ensuring that cleaning standards were met-Maintained a professional and organized store appearance to provide a top-notch in-store experience for customers-Facilitated store transactions at the cash wrap and neatly packed customer purchases for ease of transportation-Assisted other Store Associates and Management in any requested capacity in regard to projects, customer service, or shift coverage

Bachelor Of Science (B.S.), Atmospheric Science, 3.45

Activities and Societies: -Alpha Chi Rho (AXP) - Alpha Phi Chapter President -Purdue University Men's Club Volleyball Team -Skull.

Master Of Business Administration - Mba, Computer Information Systems, 4.0

High School, Magnet And Honors Diploma

Activities and Societies: -Men's Volleyball -Bowling (Captain) -Private Pilot Training -Air Force JROTC