Over the years, I have transitioned from managing critical medical data at Partners/MGH to spearheading IT solutions and troubleshooting at Benchmark Senior Living. My role at Benchmark encompassed a wide spectrum of responsibilities, from routine system maintenance, software deployment, and license management to actively leading and collaborating on diverse IT projects. My ability to act as an escalation point and train technicians highlights my commitment to ensuring streamlined operations.At Partners/MGH, I played a pivotal role in managing medical information, ensuring data accuracy, and acting as a bridge between various departments. This foundation equipped me with a keen eye for detail, a trait I've carried into the IT realm. My CompTIA A+ certification, although expired, further underscores my commitment to professional development in the tech domain. My academic pursuits at Middlesex Community College have further enriched my professional journey, and I am enthusiastic about leveraging my diverse skill set to drive organizational excellence.